topic Re: Apple HomeKit Token Reset in Arlo Pro 2

Arlo is not able to connect to Homekit.

Dwwhite02 — Wed, 13 Apr 2022 00:08:13 GMT

I have updated arlo app and firmware of basestation and cameras.

Arlo is not able to connect to Homekit. When setting up it gets to "Discovering your device. Please wait." screen but just stuck there.

Apple HomeKit Token Reset

Makemineamac — Wed, 13 Apr 2022 01:05:55 GMT

Is it possible to get a token reset? I cannot add my camera back to HomeKit.

Thanks for your help.

Andrew

homekit token reset

sathena — Wed, 13 Apr 2022 10:12:53 GMT

My Arlo app is stuck on 'discovering your device - please wait' when connecting to HomeKit.

Could I please get a 'token reset' which seems to have worked for other users with the same issue?

Thank you.

Re: Apple HomeKit Token Reset

JamesC — Wed, 13 Apr 2022 17:34:53 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Apple HomeKit Token Reset

Dwwhite02 — Wed, 13 Apr 2022 19:48:02 GMT

Ive reset base station but still get discovering devices and get no further.

Re: Apple HomeKit Token Reset

sathena — Wed, 13 Apr 2022 22:37:54 GMT

Thank you! this worked.

Re: Apple HomeKit Token Reset

Dwwhite02 — Thu, 14 Apr 2022 01:24:58 GMT

Can you send me a token reset again also please!

Re: Apple HomeKit Token Reset

JamesC — Thu, 14 Apr 2022 16:57:09 GMT

Dwwhite02,

JamesC

Re: Apple HomeKit Token Reset

Dwwhite02 — Thu, 14 Apr 2022 21:36:06 GMT

Thank you JamesC

I was able to now setup homekit.

Re: Apple HomeKit Token Reset

Kiwi_Dave — Sun, 17 Apr 2022 22:23:23 GMT

HI there; I have an identical problem. Homekit has disappeared and Homekit 'Setup' doesnt discover any devices.

All apps and firmware up to date 😞

Have power cycled Base Station as well.

Do we still need a 'token' - if so are you able to assist?

Re: Apple HomeKit Token Reset

JamesC — Mon, 18 Apr 2022 16:39:30 GMT

Kiwi_Dave,

JamesC

Arlo Pro 2 lost homekit connectivity now can't get it back

azstang18 — Tue, 19 Apr 2022 23:25:03 GMT

I've lost connectivity to my camera in homekit and after removing the device I'm stuck at a discovery screen trying to add it back in. I've seen where a token needed to be reset (I have the latest app version 3.6.3) but have no idea how to get that accomplished. I've rebooted the hub multiple times and have deleted and re-installed the app. Any assistance is appreciated. Thanks

Re: Apple HomeKit Token Reset

azstang18 — Wed, 20 Apr 2022 02:16:39 GMT

Re: Apple HomeKit Token Reset

elemental1980 — Wed, 20 Apr 2022 04:25:51 GMT

Hi James,

I have previously had a token reset sent to my base station but for some reason homekit stopped recognising my Arlo base station and cameras so had to remove it, now am having the same issue that I cannot re-add the base station to Homekit. Could you please send a token reset request?

Thank you!

Re: Apple HomeKit Token Reset

JamesC — Wed, 20 Apr 2022 16:56:49 GMT

azstang18, elemental1980

JamesC

Re: Apple HomeKit Token Reset

azstang18 — Wed, 20 Apr 2022 23:35:57 GMT

Thanks, I just got home and unplugged the base station let it sit for a few min, plugged it back in and have tried to setup homekit and it still just sits at the discovering your device screen.

Re: Apple HomeKit Token Reset

azstang18 — Thu, 21 Apr 2022 00:48:05 GMT

JamesC, disregard my previous message. I tried it again and got it to work. Thanks again for your help!