topic Re: One of my cameras stopped working after latest firmware. Tried removing camera, etc. in Arlo Pro 2

One of my cameras stopped working after latest firmware. Tried removing camera, etc.

Gnobbe — Mon, 18 Oct 2021 14:17:49 GMT

After the latest firmware update, one of my cameras stopped working as well. Tried everything customer support suggested, including removing the camera from the base, and tried to re-sync. After removing, now, the camera will not resync to the base! Just a blue slow blink light on the camera, then finally an amber light when it times out. Have tried everything - no luck. Now, CS says the camera must be defective .... but, the camera is over a year old and Arlo will not replace it. Keep in mind, this camera was fine prior to the firmware update - after the update, it is a brick. As we all know, these cameras are expensive, and Arlo has let me hang on this one. I am fine paying more to get more - but, now do not believe I am getting more. I am very disappointed! I still have 3 working cameras and will be very reluctant to do any future firmware updates. Arlo offered a small discount for me to buy another camera, but I am reluctant to do that as well - why should pay that much and trust Arlo wont let me hang again down the road. Again, very disappointed.

Re: One of my cameras stopped working after latest firmware. Tried removing camera, etc.

GeeNuggett — Thu, 07 Apr 2022 13:08:34 GMT

Same problem here but one firmware upgrade hindered all 5 cameras offline. Now none reconnect to the base

Re: One of my cameras stopped working after latest firmware. Tried removing camera, etc.

ShayneS — Fri, 08 Apr 2022 16:24:03 GMT

@GeeNuggett

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

Re: One of my cameras stopped working after latest firmware. Tried removing camera, etc.

B2R — Fri, 08 Apr 2022 16:40:12 GMT

Could either of you post date that firmware was done and what is that firmware number. I recently did a post about one of my cameras not working but my other 4 work fine. This all started in the last week .Thanks in advance.