topic Re: Vmb4000R3 in Arlo Pro 2

App login error (AUTH error) 0

LousyHardware — Fri, 18 Mar 2022 18:28:32 GMT

Need help signing I to my account. Arlo shows AUTH error. Same login as Heere, same login to access the app, works fine but absolutely will not allow me
To update payment. Y’all deleted my last post.

Re: Vmb4000R3

LousyHardware — Fri, 18 Mar 2022 00:47:52 GMT

Error was
https://ocapi-apparlo.com/api/auth: 0 Unknown Error

Re: Vmb4000R3

ShayneS — Fri, 18 Mar 2022 18:28:55 GMT

Are you using an Android or iOS device?

Re: Vmb4000R3

LousyHardware — Sat, 19 Mar 2022 02:04:17 GMT

Iphone, safari browser

Re: Vmb4000R3

StephenB — Sat, 19 Mar 2022 10:31:11 GMT

@LousyHardware wrote:
Iphone, safari browser

What version of iOS are you running on the phone?

Do you mean you are using the safari browser on the iphone? (guessing not)

Re: Vmb4000R3

LousyHardware — Sat, 19 Mar 2022 16:55:05 GMT

Why would any of that matter.
iOS 14.3 iPhone 11 pro

All these things worked before. And no I’m not updating my phone I like it the way that it is. If that’s your “super user guru” response, then thank you for contributing to planned obsolescence.

Re: Vmb4000R3

LousyHardware — Sat, 19 Mar 2022 17:20:03 GMT

I borrowed wife’s work laptop. Login works on chrome.
Got resubscribed. Login from phone still doesn’t work.

Re: Vmb4000R3

StephenB — Sat, 19 Mar 2022 17:51:12 GMT

@LousyHardware wrote:
Why would any of that matter.
iOS 14.3 iPhone 11 pro

All these things worked before. And no I’m not updating my phone I like it the way that it is. If that’s your “super user guru” response, then thank you for contributing to planned obsolescence.

I did not suggest anything - other than you give more information that would help troubleshooting. Details on the device and exactly how you are accessing do matter.

Are you running Safari on the iPhone to log in? Or are you using the Arlo app?

Re: Vmb4000R3

ShayneS — Mon, 21 Mar 2022 15:15:29 GMT

HI,

Can you PM me with your Public IP address as well as a time of when the issue occurs on your device. The development team will investigate this further.

Thank you

Re: Vmb4000R3

ShayneS — Wed, 23 Mar 2022 16:27:28 GMT

Hi,

Did you happen to receive my PM?

Thanks