topic Re: Can't set up geofencing: Internal Error in Arlo Pro 2

Can't set up geofencing: Internal Error

star_boy_oz — Wed, 07 Feb 2018 03:48:15 GMT

Whenever I try to set up Geofencing using my Google Pixel 2, I can select address, radius, action modes and devices, but then when I press Next I get an orange header with Internal Error and I cannot proceed or set up geofencing. Why is this?
Our Arlo cameras work, I can changed armed/disarmed modes in the app, but I can't set up geofencing.

Re: Can't set up geofencing: Internal Error

jguerdat — Wed, 07 Feb 2018 14:26:23 GMT

Someone else has been posting a similar problem in the last few days. He happens to be from Czechoslovakia. By any chance could you be in a similar location?

Re: Can't set up geofencing: Internal Error

JamesC — Wed, 07 Feb 2018 16:40:50 GMT

star_boy_oz,

Are there any special characters in the address? If so, try entering the address without special characters and see if you still get the same error.

JamesC

Re: Can't set up geofencing: Internal Error

TR-8R — Thu, 08 Feb 2018 06:03:17 GMT

This is off-topic but Czechoslovakia no longer exists. The peaceful dissolution into the Czech Republic and Slovakia happened back in January 1st, 1993.

Re: Can't set up geofencing: Internal Error

star_boy_oz — Thu, 08 Feb 2018 06:22:51 GMT

No, in Australia.

Re: Can't set up geofencing: Internal Error

star_boy_oz — Thu, 08 Feb 2018 06:25:27 GMT

I think this was the cause, but I find it remarkable that the 'special' character that seemingly caused the problem was /.

The default location that Arlo found was 123 Fake Street, so I entered in our actual address of Unit 1 123 Fake Street, and an option appeared in the dropdown for 1/123 Fake Street, so I selected it.

Why does Arlo use Google addresses if it can't parse them properly? Is / such a wild and crazy character that it choked Arlo's little brain?