topic Pro2 - Wife only sees 1 of 2 cameras in Arlo Pro 2

Pro2 - Wife only sees 1 of 2 cameras

yosef — Thu, 17 Mar 2022 17:16:36 GMT

We have 2 cameras. I can see and admin both.

My wife can only see one of them. Yes the second one is checked for her access. Yes I uninstalled and reinstalled the pain in the rear second camera.

I was able to search and add it quickly. Her no way. I even brought the camera inside and had her phone, the base within 2 feet of her phone. Her phone app searches for 4 minutes. Nothing red X. Try again.

I uninstall and reinstalled the Arlo app on her phone. It found the 1st but not the pain in the rear 2nd camera.

Re: Pro2

StephenB — Wed, 16 Mar 2022 21:26:05 GMT

@yosef wrote:
We have 2 cameras. I can see and admin both.

My wife can only see one of them. Yes the second one is checked for her access. Yes I uninstalled and reinstalled the pain in the rear second camera.

I was able to search and add it quickly. Her no way. I even brought the camera inside and had her phone, the base within 2 feet of her phone. Her phone app searches for 4 minutes. Nothing red X. Try again.

I uninstall and reinstalled the Arlo app on her phone. It found the 1st but not the pain in the rear 2nd camera.

Is she using her own account?

If so, you don't add the cameras to both accounts using add device. Instead you use "friend" access.

BTW, many find that accepting the invite (clicking on "create account" in the invitation) works out better on a PC. There it will open up your browser to my.arlo.com. You can either create a new account, or just log into the existing one. Note that two-factor verification is still needed.

Re: Pro2

yosef — Thu, 17 Mar 2022 18:59:16 GMT

Well go figure.

Nothing touched. Nothing changed.

All of a sudden Camera 2 showed up today on my wife's phone.

Strangely enough, it still has the old name from a month ago.

But after yesterdays battle, I will leave it alone on her phone.