topic Re: Pro 2 subscription in Arlo Pro 2

Pro 2 subscription

Jackilee66 — Mon, 14 Mar 2022 17:04:12 GMT

I purchased a subscription over the phone. But on my arlo app. It says i have no subscription. I was also told i would only have to pay a one time fee of 149.99 and would not be charged the 10.95 every month. I am still being charged the 10.95 a month.

Re: Pro 2 subscription

StephenB — Mon, 14 Mar 2022 17:45:21 GMT

@Jackilee66 wrote:

I purchased a subscription over the phone.

How did you do that? As far as I know that is not possible.

Are you sure you weren't dealing with a scam support site? https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

Re: Pro 2 subscription

JamesC — Mon, 14 Mar 2022 22:51:27 GMT

As mentioned by StephenB, subscriptions are not purchased over the phone. You can purchase subscriptions using the Android mobile app or by logging into your arlo account via https://my.arlo.com/#/login

Arlo subscription services are charged on a monthly basis, not a one time fee. For more information on Arlo subscriptions, see here: https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

JamesC

Re: Pro 2 subscription

michaelkenward — Tue, 15 Mar 2022 12:08:56 GMT

Let's hope that this wasn't done through a phone number found on a Google/Bing search.

That is a well known way of getting suckered into a support scam.