topic Re: Trouble downloading video from arlo app in Arlo Pro 2

Trouble downloading video from arlo app

Sassycat — Sat, 30 Dec 2017 02:51:51 GMT

I have video that has been recorded from my arlo2 cameras and I would like to download this video from the arlo app to my iPhone but I get an error “ the operation couldn’t be completed ( cocoa -1)”

Has anyone experienced this error and how was it resolved ?

Re: Trouble downloading video from arlo app

jguerdat — Sat, 30 Dec 2017 14:05:58 GMT

Try power cycling the base and log out and back in with the app. If no go, try a computer browser.

Re: Trouble downloading video from arlo app

JamesC — Tue, 02 Jan 2018 16:36:52 GMT

Sassycat,

When downloading library content on an iOS device, the Arlo app needs permission to the Photo album. Check your iOS settings and be sure the Arlo app has this permission enabled.

JamesC

Re: Trouble downloading video from arlo app

BMor — Thu, 08 Feb 2018 02:17:03 GMT

Did you ever resolve this issue? If so, how?
I’m currently experiencing the same thing

Re: Trouble downloading video from arlo app

JamesC — Fri, 09 Feb 2018 17:53:13 GMT

BMor,

Are you using iOS? Have you enabled permissions as described above?

JamesC

Re: Trouble downloading video from arlo app

Sassycat — Fri, 09 Feb 2018 23:12:56 GMT

Hi, thanks for your help Jamesc !

I am using iOS and for the arlo app I have read and write enabled for the photos.