topic Re: Requires paid plan in Arlo Pro 2

Trying to add 2 more cameras & it Requires paid plan

SarahBM — Mon, 07 Mar 2022 22:40:43 GMT

I have brought Arlo PRO 2 from Amazon, with 6 cameras, since about 3 years. I was using only 4 cameras. Now I needed the other 2. When I tried to add the other two, the sixth camera could not be added. They asked me to subscribe to a plan. Why ? I have brought 6 cameras so that no need for any new plan or paid plan, why now am I asked to pay more?

Re: Requires paid plan

StephenB — Sun, 06 Mar 2022 11:07:14 GMT

@SarahBM wrote:
I have brought Arlo PRO 2 from Amazon, with 6 cameras, since about 3 years. I was using only 4 cameras. Now I needed the other 2. When I tried to add the other two, the sixth camera could not be added. They asked me to subscribe to a plan. Why ? I have brought 6 cameras so that no need for any new plan or paid plan, why now am I asked to pay more?

Generally the limit for the free 7 day cloud storage is 5 cameras per account. But there were some kits that provided this for 6 cameras. While the Arlo cloud should have figured this out, it sounds like it might not have in your case.

I think you will need to contact support for this - which is not easy to do w/o a paid plan. I'm tagging @JamesC and @ShayneS in hopes they can facilitate.

Re: Requires paid plan

ShayneS — Mon, 07 Mar 2022 22:40:08 GMT

Hi @SarahBM

Are you still experiencing this issue?

Re: Requires paid plan

SarahBM — Mon, 07 Mar 2022 22:45:52 GMT

Hello

Yes

Re: Requires paid plan

ShayneS — Mon, 07 Mar 2022 22:56:45 GMT

Hi,

Do you happen to know the Product SKU that you purchased? Did you purchase this as a 6 camera kit?

Re: Trying to add 2 more cameras & it Requires paid plan

ShayneS — Mon, 07 Mar 2022 23:16:29 GMT

The basic plan allows for 5 cameras, you would need to purchase a subscription to add the 6th camera.

Re: Requires paid plan

SarahBM — Thu, 10 Mar 2022 08:01:41 GMT

I brought it as 6 kit of 6 camera

Re: Requires paid plan

jguerdat — Thu, 10 Mar 2022 14:35:28 GMT

I believe you would have been directed to use a specific code or model when first setting this up to get the special 6 camera free plan. I've never set one of these up so can't be sure on details. Unfortunately, now that it's set up, you've lost the ability to add that 6th camera for free, in my opinion.

Re: Requires paid plan

ShayneS — Fri, 11 Mar 2022 20:58:30 GMT

I have escalated your issue. Arlo Support will be reaching out to you soon.

Re: Requires paid plan

SarahBM — Sun, 15 May 2022 11:01:05 GMT

Still waiting for support