topic Re: App not showing recordings in Arlo Pro 2

App not showing recordings

ME23 — Mon, 07 Mar 2022 22:52:51 GMT

I believe my system is a Pro 2. For the last several weeks both the app and the web site show no recordings on the Devices tab for any of my cameras. But from the web site, if I click the "0" button (the one that should show how many recordings the camera has recorded) and go to the Library, I see the recordings for all but one camera. The app shows no recordings on the Device tab or Library.

Any ideas what's going on here? I don't have the paid plan. My system just keeps the last week of recordings.

My app is up to date and running on a Galaxy S10+

Re: App not showing recordings

jguerdat — Sat, 05 Mar 2022 14:09:07 GMT

Have you tried rebooting your base?

Re: App not showing recordings

ME23 — Sat, 05 Mar 2022 14:13:03 GMT

Yes, did that a few days ago. The system is sending recordings to the cloud, they're just not always showing up in the app/web site.

Re: App not showing recordings

ShayneS — Mon, 07 Mar 2022 22:52:39 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.