topic HomeKit still not working in Arlo Pro 2

HomeKit still not working

Wjac2 — Sun, 27 Feb 2022 20:29:30 GMT

Hi. In a previous thread we've been trying to fix my HomeKit connection. We've tried resetting the token several times but it's still not working. It just remains stuck on Searching For Devices. Can you help please?

Re: HomeKit still not working

ShayneS — Tue, 01 Mar 2022 20:07:20 GMT

Which version of iOS are you running right now? Can you try adding on another iOS device by chance?

Re: HomeKit still not working

Wjac2 — Tue, 08 Mar 2022 15:58:23 GMT

I'm on iOS 15.3.1 (the latest). I tried my wife's iPhone and that had exactly the same issue. Can we try something else please?

Re: HomeKit still not working

ShayneS — Fri, 11 Mar 2022 23:35:07 GMT

Have we tried removing and reinstalling the Arlo app?

Re: HomeKit still not working

Wjac2 — Wed, 16 Mar 2022 11:31:14 GMT

Hi. Yes we’ve tried reinstalling the app. We’ve also checked the iOS and software is up to date and we’ve also checked on my wife’s phone too. Is there anything else we can try?

Re: HomeKit still not working

ShayneS — Fri, 18 Mar 2022 18:16:06 GMT

Can you update to the Arlo app v 3.6 and iOS 15.4 and test again.

Re: HomeKit still not working

Wjac2 — Wed, 06 Apr 2022 16:07:03 GMT

That still didn't work. Anything else?

Re: HomeKit still not working

ShayneS — Thu, 07 Apr 2022 21:16:08 GMT

@Wjac2

Do you have another iOS device you can try with?