topic Re: Notifications badges in Arlo Pro 2

Notifications badges

nefertiti007 — Wed, 23 Feb 2022 06:38:51 GMT

Too many unread notifications on Arlo badge. Also need homekit to be added

Re: Notifications badges

JamesC — Thu, 24 Feb 2022 21:09:51 GMT

nefertiti007,

Are you experiencing an issue when trying to set up HomeKit? Could you provide more details?

JamesC

Re: Notifications badges

nefertiti007 — Thu, 24 Feb 2022 22:08:02 GMT

See attach screenshots. It just does nothing. Been trying to set up for the past couple of years. Nothing worked so I Just gave up

Re: Notifications badges

JamesC — Thu, 24 Feb 2022 22:11:01 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Notifications badges

nefertiti007 — Thu, 24 Feb 2022 22:17:39 GMT

Thanks James. How would you know which model / serial of my base ? And how do i get rid of those unread notifications on badge ? See attachments

Re: Notifications badges

JamesC — Thu, 24 Feb 2022 22:22:19 GMT

Badge notifications should clear once the library is viewed for all the days that have notifications and have no been viewed. Your base station model/serial number can be found on the sticker on the bottom of the base station.

JamesC

Re: Notifications badges

nefertiti007 — Thu, 24 Feb 2022 22:24:17 GMT

The library is always viewed but i keep seeing those unread ones popping up. I know where to get that serial no just how did you manage to send the token to my base ?

Re: Notifications badges

nefertiti007 — Thu, 24 Feb 2022 22:29:07 GMT

That token reset did not work. Same issue again on setting up. I fully powered down and followed the instructions

Re: Notifications badges

JamesC — Thu, 24 Feb 2022 22:34:42 GMT

nefertiti007,

I sent the token based off the email address you have associated with your community account.

If you're still unable to set up, you may need to factory reset the base station and then attempt to set up again.

Regarding the badge notifications, are you using the latest version of the Arlo mobile app from the app store?

JamesC

Re: Notifications badges

nefertiti007 — Thu, 24 Feb 2022 22:36:31 GMT

Thanks will try that base factory reset too. Yes i am using the latest app from the store

Re: Notifications badges

nefertiti007 — Sun, 27 Feb 2022 00:58:19 GMT

HI James,

Factory reset done, reset up everything from scratch - base station, all cameras and tried to setup homekit again - no joy same issue as before, spinning upon looking for devices 😞

Re: Notifications badges

nefertiti007 — Sun, 27 Feb 2022 01:58:41 GMT

Update!!!

It works!!! It took a long time to get it. Now i have one camera that doesn’t want to sync nor the blue light wants to flicker to bring up the sync 😞