topic Re: Reset token again in Arlo Pro 2

Reset token again

Mikaelhellqvist — Tue, 08 Feb 2022 20:44:50 GMT

Received a token yesterday that reconnected my cameras to HomeKit.

Now it stopped working again. Any ideas or should I receive another token?

Re: Reset token again

ShayneS — Tue, 08 Feb 2022 21:02:12 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Reset token again

Wjac2 — Tue, 08 Feb 2022 21:24:09 GMT

Hi. You reset my token yesterday but mine also isn’t working still. Can you try again please?

Re: Reset token again

Mikaelhellqvist — Wed, 09 Feb 2022 08:24:13 GMT

After the latest reset token I got duplicates in HomeKit.

I have now removed my cameras and Arlo hub from HomeKit and need a new reset token to re add it.

Third time is a charm.

Re: Reset token again

ShayneS — Wed, 09 Feb 2022 22:10:47 GMT

I have reset your HomeKit tokens, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Reset token again

Wjac2 — Thu, 10 Feb 2022 10:30:11 GMT

Unfortunately this hasn't worked still. The app just sits forever on the "Discovering your device. Please wait" screen - see attached pic. To be clear, I removed the power supply from the base station, waited 20 seconds, then plugged it back in. Then waited for the light to turn blue again and I can see the cameras working, so everything seems to be ok. It's just connecting it to HomeKit that isn't working. Is there anything else we can try please????

Re: Reset token again

ShayneS — Thu, 10 Feb 2022 16:03:45 GMT

Can you try and remove and reinstall the Arlo app?

Also which version of the app are you using as well as iOS? Make sure all that is up to date.

Let me know how this goes.

Re: Reset token again

Wjac2 — Thu, 10 Feb 2022 16:32:05 GMT

Hi. Still same problem I'm afraid. I deleted the App then reinstalled it. App version is 3.5.12, iOS is 15.0.2.

Re: Reset token again

ShayneS — Thu, 10 Feb 2022 18:04:10 GMT

Can you download the latest version of iOS 15.3 and try again

Thanks

Re: Reset token again

Wjac2 — Tue, 15 Feb 2022 20:57:02 GMT

Hi. I've upgraded to iOS 15.3 and tried again, but still the same problem. Can we try something else?

Re: Reset token again

ShayneS — Wed, 16 Feb 2022 22:21:04 GMT

@Wjac2

Can you try rebooting (pulling the plug) your base for a min or two, I reset the token one more time.

Re: Reset token again

Wjac2 — Fri, 18 Feb 2022 18:01:39 GMT

Hi. I unplugged it for a few minutes, but still the same issue. Is there anything else we can try? Is there anything I could be doing wrong?!

Re: Reset token again

nelsonb — Tue, 22 Feb 2022 18:44:25 GMT

I'm having similar issues connecting my Pro 2 / VMB4500 base station to Homekit. Can I request that you reset my token?

Re: Reset token again

ShayneS — Tue, 22 Feb 2022 20:03:48 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you