topic Re: Cannot download video to my desktop in Arlo Pro 2

Cannot download video to my desktop

ScotCamera — Wed, 16 Feb 2022 20:45:52 GMT

Why is it that sometimes I cannot download a video from my Chrome browser to my desktop? Clicking the download button doesn't seem to do anything. It works fine in Safari.

Re: Cannot download video to my desktop

Dannybear — Wed, 16 Feb 2022 23:10:04 GMT

Have you checked the download folder, it may not inform you that the download is in progress.

Re: Cannot download video to my desktop

ScotCamera — Thu, 17 Feb 2022 03:10:03 GMT

Not in my download folder. This problem has been happening for at least 6 months. Some days it works fine, other days it doesn't. It makes me suspect that something is going on with the Arlo web server and not on my end.

Re: Cannot download video to my desktop

Dannybear — Thu, 17 Feb 2022 03:40:29 GMT

Is it consistently doing this with chrome or only after you first login? When it occurs again, logout and logging to see if it resolves.

Re: Cannot download video to my desktop

ScotCamera — Thu, 17 Feb 2022 04:00:23 GMT

There's no pattern to describe when the problem exists. Some videos download fine others don't. I'm have 5 cameras and I'm testing all of them on the same day. What is the most frustrating thing about it I can't view the footage from my Arlo 4 from Chrome because of the codec issues. This is why I need to download them. I hate using Safari but sometimes its the only option for me.

Re: Cannot download video to my desktop

Dannybear — Thu, 17 Feb 2022 06:24:32 GMT

Out of interest, what OS are you using on pc or mobile device?
The hevc issue could be resolved using Edge if you have GPU hardware available. Remember that once the hardware GPU is tied up by a browser it is not available to subsequent browsers until the original browser processes have shutdown. Edge, chrome and Firefox are prone to keeping resources running in background.

Regards the arlo cloud services, I often get long streaming start delays using the library including download with the iOS mobile app. Seems longer the clip the longer the delay.

Re: Cannot download video to my desktop

StephenB — Thu, 17 Feb 2022 13:15:37 GMT

@ScotCamera wrote:

Why is it that sometimes I cannot download a video from my Chrome browser to my desktop? Clicking the download button doesn't seem to do anything. It works fine in Safari.

Are you trying to download more than one video at a time? Or is it also happening when you download just one?

I am thinking you are running Chrome on the Mac (since you compare it with Safari). Is that the case?

Re: Cannot download video to my desktop

ScotCamera — Thu, 17 Feb 2022 22:41:49 GMT

I'm running the latest version of Mac OS and Chrome. Downloading today's videos in my library seem to work fine. Thanks for your help.