topic Re: Arlo Outdoor Power Adapter Replacement - Support Needed in Arlo Pro 2

Arlo Outdoor Power Adapter Replacement - Support Needed

supportneededau — Sat, 05 Feb 2022 07:24:46 GMT

Can someone from Arlo please get in touch? It is absolutely ridiculous that customers are unable to get in contact via Live Chat without a subscription plan.

I have an Arlo Pro 2 three camera system. The problem is with the outdoor Power Adapter which has failed. Purchased from JB-HI-FI in Australia 19/07/19. It is just outside of warranty but under Australian Consumer Law this is eligible for a replacement or refund.

I have spoken to the manager at JBHIFI, and to obtain a refund from them I require a RMA approval from Arlo, they no longer stock this product so I could not arrange a replacement in store.

Alternatively, I am happy to send the faulty adapter back if Arlo can ship me a replacement directly. I need a functioning adapter ASAP, so would appreciate if Arlo can contact me to arrange this.

I cannot find any other way of getting in touch with support. Hope to hear from Arlo soon.

Re: Arlo Outdoor Power Adapter Replacement - Support Needed

jguerdat — Sat, 05 Feb 2022 13:27:23 GMT

You can temporarily subscribe to get support and then unsubscribe with a pro-rated refund.

Re: Arlo Outdoor Power Adapter Replacement - Support Needed

supportneededau — Tue, 08 Feb 2022 10:39:27 GMT

I should not have to do that. Clearly Arlo is not interested in supporting customers as they make it impossible to access support. Useless!

Re: Arlo Outdoor Power Adapter Replacement - Support Needed

StephenB — Tue, 08 Feb 2022 11:50:30 GMT

@supportneededau : You could try sending a private message (PM) to one of the mods - @JamesC , @JessicaP or @ShayneS - and ask if they can help with support.

Click on the envelope icon in the upper right of the forum page to send a PM.

Re: Arlo Outdoor Power Adapter Replacement - Support Needed

ShayneS — Wed, 09 Feb 2022 21:59:16 GMT

Hi @supportneededau

I have escalated this & someone from support will be reaching out to you as soon as possible.

Thanks

Re: Arlo Outdoor Power Adapter Replacement - Support Needed

ShayneS — Thu, 10 Feb 2022 15:58:09 GMT

Hi again,

I wanted to give you an update. It looks like the support team has acknowledged this request & they will be contacting you as soon as possible.

Thanks

Re: Arlo Outdoor Power Adapter Replacement - Support Needed

supportneededau — Fri, 11 Feb 2022 01:13:28 GMT

Thanks for your assistance ShayneS. I have made contact.

Re: Arlo Outdoor Power Adapter Replacement - Support Needed

ShayneS — Fri, 11 Feb 2022 02:57:53 GMT

@supportneededau

Awesome, hope it all works out!