topic Re: Pro 2 "Invalid email address" in Arlo Pro 2

Pro 2 "Invalid email address"

Donfrank — Fri, 28 Jan 2022 17:33:05 GMT

Any Help Appreciated.

The problem started when I added a second account and granted access to the first account. I now get "invalid email address" when I attempt to log into my account. Went through all the usual steps with support, remove app, reinstall, reboot phone etc. The only thing that worked - on one attempt - was removing the mobile app, reinstalling it, turning off wi-fi, which allowed me to log in once after entering push security code sent to my email. After logging out I get the same invalid message when I try to log in either on or off wifi.

I have access via a laptop but clearly need the mobile app to work. I've seen this issue going back over 2 years so kind of surprised its still a fairly common issue.

Re: Pro 2 "Invalid email address"

ShayneS — Wed, 02 Feb 2022 00:31:08 GMT

Which version of the Arlo mobile app do you have installed?

Which version of OS is your phone/device running?

Re: Pro 2 "Invalid email address"

Donfrank — Wed, 02 Feb 2022 01:48:14 GMT

Arlo App Version: 3.5.13_28425. Downloaded from Play Store. Since I can't log into App I couldn't update it anyway.

Phone OS: Oxygen 11.1.2.2

Phone: OnePlus 6T

Thanks