topic Re: Arlo Pro 2, VBM4000r3 in Arlo Pro 2

Arlo Pro 2, VBM4000r3

Kingerb — Tue, 01 Feb 2022 01:20:46 GMT

My Pro 2 has been doing 7 day recordings for years. So it seems Arlo has pulled the free 7 day recording, forcing me to buy a subscriptio?. Seems poor customer treatment to take away service I’ve had for years.

Re: Arlo Pro 2, VBM4000r3

Dannybear — Tue, 01 Feb 2022 02:53:14 GMT

The pro2 and older cameras are still supporting free 7days cloud recordings, has someone told you different?

Re: Arlo Pro 2, VBM4000r3

Kingerb — Tue, 01 Feb 2022 04:06:22 GMT

My cameras are telling me, they quit recording!
about the same time the special subscription offer expired.

coincidence? I wonder.

Re: Arlo Pro 2, VBM4000r3

Dannybear — Tue, 01 Feb 2022 04:16:36 GMT

Have you added your pro2 cameras to a subscription plan and it has since expired? If so will they work again if you remove them from the subscription plan under settings page for subscription?

Re: Arlo Pro 2, VBM4000r3

Kingerb — Tue, 01 Feb 2022 04:37:50 GMT

Never ever had a subscription.

used the free 7 day for several years now but it has quit working.

Re: Arlo Pro 2, VBM4000r3

Dannybear — Tue, 01 Feb 2022 05:32:56 GMT

Ok has the library has disappeared from your mobile app or web browser?
If so it may clear up in a few days.
Last time it happened to me a week or so ago I had to reinstall the app and power cycle the base to get it working again.

Re: Arlo Pro 2, VBM4000r3

Kingerb — Tue, 01 Feb 2022 05:51:37 GMT

Still have library but camera’s not recording.

get amber light in camera to indicate it’s active.

Re: Arlo Pro 2, VBM4000r3

Dannybear — Tue, 01 Feb 2022 06:08:26 GMT

Have to wait for the images to be approved before we can see them.

Re: Arlo Pro 2, VBM4000r3

Kingerb — Tue, 01 Feb 2022 06:20:14 GMT

Images just screen shot showing an empty 7 day library and the filter settings at “any”.

Re: Arlo Pro 2, VBM4000r3

Dannybear — Tue, 01 Feb 2022 07:07:58 GMT

You mentioned that the cameras quit recording
about the same time the special subscription offer expired and was seven days ago and hence you have no recordings in the library?
Can you do manual recordings and do they show up in the library?

Re: Arlo Pro 2, VBM4000r3

Kingerb — Tue, 01 Feb 2022 16:27:32 GMT

I tested the motion sensors using the device utilities and get the amber signal, but no recording.

Re: Arlo Pro 2, VBM4000r3

Dannybear — Tue, 01 Feb 2022 20:55:42 GMT

Well that’s good and one test is ticked.
Can you confirm the mode that is currently selected and that if armed or custom is selected that the camera rules are set to record video.
Also if you live stream a camera do you get recording icon and will it record and show in the library?

Re: Arlo Pro 2, VBM4000r3

Kingerb — Tue, 01 Feb 2022 22:58:35 GMT

If I live stream and use record button, it records and video is in library.

again checked device utilities and get amber light on motion detection.

Re: Arlo Pro 2, VBM4000r3

Dannybear — Tue, 01 Feb 2022 23:28:56 GMT

Ok, then it points to the current mode your system is set to. Is the mode set to disabled under the mode status page? If so set it to armed and check if you start getting recordings by moving yourself in front of the cameras.

Re: Arlo Pro 2, VBM4000r3

Kingerb — Tue, 01 Feb 2022 23:56:29 GMT

Where do I find mode status?

Re: Arlo Pro 2, VBM4000r3

dcfox1 — Wed, 02 Feb 2022 00:13:02 GMT

@Kingerb wrote:
Where do I find mode status?

Select mode in app or web portal.

About Arlo Modes and Rules

Re: Arlo Pro 2, VBM4000r3

Kingerb — Wed, 02 Feb 2022 00:25:59 GMT

Went to mode.

armed all devices.

it works!
don’t know what happened but thanks so much, it works!

Re: Arlo Pro 2, VBM4000r3

Kingerb — Thu, 03 Feb 2022 19:29:40 GMT

Big thank you to Dannybear for solving my problem.

Re: Arlo Pro 2, VBM4000r3

Dannybear — Fri, 04 Feb 2022 03:43:06 GMT

Cheers,

The cause for the mode change may be related to the “hover thumb” syndrome where your thumb activates the selection without the tap required. You can see what the current mode selected by viewing the base station details at the bottom of the mode page and selecting it will show the mode options available like schedule and geofencing.

Re: Arlo Pro 2, VBM4000r3

DarranClark — Thu, 10 Feb 2022 08:12:23 GMT

I have had the same issue, where my cameras have not been recording for 43 days or so. I foolishly rested the hub and now it and the cameras won't connect. I now have 4 x Pro2 Cameras and Hub that just don't work. I also noted that in our web page, certain selections are disabled. (See attached photo)