topic Re: Arlo Pro 2 Can you use the same phone number in 2 separate Arlo Accounts? in Arlo Pro 2

Arlo Pro 2 Can you use the same phone number in 2 separate Arlo Accounts?

Donfrank — Mon, 31 Jan 2022 14:50:03 GMT

After creating a 2nd Arlo Account using the same phone number but a different email & PW for each I can no longer log into the Arlo Mobile Ap using either account. Thanks

Re: Arlo Pro 2 Can you use the same phone number in 2 separate Arlo Accounts?

jguerdat — Tue, 01 Feb 2022 14:39:18 GMT

Try the web client. Also try rebooting the phone and reinstalling the app. Make sure the password uses the correct case (it's case-sensitive).

Re: Arlo Pro 2 Can you use the same phone number in 2 separate Arlo Accounts?

Donfrank — Wed, 02 Feb 2022 16:26:41 GMT

I have tried all those things multiple times with no success still an issue. Thanks for responding.

Re: Arlo Pro 2 Can you use the same phone number in 2 separate Arlo Accounts?

jguerdat — Thu, 03 Feb 2022 14:48:27 GMT

What error message do you get?

Re: Arlo Pro 2 Can you use the same phone number in 2 separate Arlo Accounts?

Donfrank — Thu, 03 Feb 2022 16:11:09 GMT

After entering email address (either account) I get "Invalid email address" as soon as I click on Password section. Same "invalid email address" message after typing in PW and clicking the Submit button.

Re: Arlo Pro 2 Can you use the same phone number in 2 separate Arlo Accounts?

jguerdat — Fri, 04 Feb 2022 14:35:41 GMT

How about if you use the web client?

Re: Arlo Pro 2 Can you use the same phone number in 2 separate Arlo Accounts?

Donfrank — Fri, 04 Feb 2022 15:09:53 GMT

I can use the web client from a laptop not from the mobile application since I can't log in.

Re: Arlo Pro 2 Can you use the same phone number in 2 separate Arlo Accounts?

Donfrank — Fri, 04 Feb 2022 16:34:23 GMT

I cannot access the web client from my phone, I get the same "invalid email address" message when trying to log in outside of using the app.

Re: Arlo Pro 2 Can you use the same phone number in 2 separate Arlo Accounts?

ShayneS — Mon, 07 Feb 2022 18:59:34 GMT

Do you have a space within your email beginning or back? If so, please remove it & try again