topic Re: Hub stuck on 'rebooting' in Arlo Pro 2

Hub stuck on 'rebooting'

improve58 — Fri, 28 Jan 2022 14:36:13 GMT

Reported from my mother: since 6am hub showing red/blue blinking. Ordinarily just constant blue. No loss of internet service with her computer. Unit is still recording motion perfectly, making videos etc. but no live view. In my cell phone 'devices' briefly shows live image, then 'your arlo device appears offline'. System report on help shows all systems 'good.' On my desktop, devices shows: 'system rebooting' for a few hours now. If there was a system hardware or software upgrade I would think it wouldn't take this long.

Re: Hub stuck on 'rebooting'

jguerdat — Fri, 28 Jan 2022 15:16:16 GMT

Since it's been happening for a while now, I'd unplug the base and plug it back in after 10-15 seconds or so. It generally would mean a firmware update but that would have been completed. I think it's just stuck.

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Re: Hub stuck on 'rebooting'

Dannybear — Sat, 29 Jan 2022 00:10:44 GMT

@jguerdat,
One of my vmb4000 base stations fell over after the latest firmware update, software reset failed to recover it but a power cycle did. Thanks.

Re: Hub stuck on 'rebooting'

improve58 — Sun, 30 Jan 2022 16:54:44 GMT

@jguerdat Thanks. Unplugging for 15 seconds then re-plugging did the trick, though users should be patient as after the replugging it still took over a minute for it to fully reboot.

Re: Hub stuck on 'rebooting'

jguerdat — Sun, 30 Jan 2022 21:36:02 GMT

Yup, it's like Netgear's routers that take >2 minutes to reboot in spite of the message suggesting up to 2 minutes.