topic Re: Security breach in Arlo Pro 2

Need real help

Youtrend — Wed, 26 Jan 2022 00:21:17 GMT

Security breach, I need to contact a live agent. My problem is too much to solve on Arlo’s platforms.

Security breach

Youtrend — Wed, 26 Jan 2022 00:29:51 GMT

Security breach, serious problem Arlo’s platforms are not doing anything for the problem at hand.

Re: Need real help

Dannybear — Wed, 26 Jan 2022 01:43:11 GMT

You can pay a subscription fee to access live arlo support.

Re: Security breach

StephenB — Wed, 26 Jan 2022 11:54:10 GMT

Please provide more details on what the issue is.

Re: Security breach

Youtrend — Thu, 27 Jan 2022 15:02:33 GMT

I was having a problem with on of my cameras so I thought I was reaching out to Arlo for help on the internet. They wanted 300.00 to fix the software problem in my system and they need my Arlo password info to hep me. To make short, they cut off my cameras and shut down my login. And I can’t get in touch with the real Arlo company no kind of way, the chat feature don’t help at all in emergency’s like this. I need help logging back into my Arlo system and regain use of my security cameras and door bell.

Re: Need real help not (bot) help.

Youtrend — Thu, 27 Jan 2022 19:52:53 GMT

Hey Dannybear Master, thanks but I’ve tried that numerous of times and days however the chat (bot) won’t let me just because I don’t have a subscription and furthermore the scammers did such a wonderful job erasing everything I don’t even exist ot have any cameras. The bot needs to see my cameras, it don’t! On top of that my login pass code don’t even exist. I just can’t figure out to save my life why Arlo makes it so difficult and very dam hard to get this type of situation straightened out! It’s just plain stupid “the bot” makes it impossible.

Re: Need real help not “bot” help

Youtrend — Thu, 27 Jan 2022 20:06:23 GMT

And why don’t Arlo have an customer service contact number for situations as this? The scammers are smart. Arlo ellegedley in my opinion is helping the scammers pull off the greatest scam of the Centry in their name if not it really doesn’t make any sense to me.

Re: Security breach

Youtrend — Thu, 27 Jan 2022 20:12:52 GMT

Hi I’ve tried subscribing numerous of times and days however the chat (bot) won’t let me just because I don’t have a subscription and furthermore the scammers did such a wonderful job erasing everything I don’t even exist or have any cameras. The bot needs to see my cameras, it don’t! On top of all that my login pass code don’t even exist. I just can’t figure out to save my life why Arlo makes it so difficult and very dam hard to get help in this type of situation to get things straightened out! It’s just plain stupid “the bot” makes it impossible can’t get around it.

Re: Security breach

dcfox1 — Thu, 27 Jan 2022 20:52:03 GMT

@Youtrend There is an E-mail for Arlo to report scams. Not sure if they will respond or not but worth a try. It is near the bottom of this link page.

How can I avoid Arlo support scams?

Re: Security breach

Dannybear — Thu, 27 Jan 2022 21:25:41 GMT

Regards to the security breach, power down any base station on the network and remove camera batteries.
If the scammers are simpletons then you may be able to get away with just recovering the system through arlo support.
If the scammers have sold your arlo system access to hackers then your whole network could be compromised including any mobile devices your using on it so it would be prudent to seek advice from a cyber security expert.
You can private message any of the forum moderators here to state your case, like JessicaP.

Re: Security breach

Youtrend — Thu, 27 Jan 2022 23:54:48 GMT

Arlo tech support is a laughing joke another/same (bot) no help at all. Lessons learned I’ll never-ever make another Arlo purchase also scream from the highest mountain top to the whole world not to purchase anything from Arlo, not a thing! They can’t be trusted. To me! I can’t even tell if they are the scammers themselves. I’m overwhelmingly disappointed to the upmost.

Re: Security breach

JamesC — Fri, 28 Jan 2022 00:29:12 GMT

Youtrend,

From the details you've provided so far, it sounds like you need to factory reset your Arlo system and then create a new Arlo account and re-onboard your system as new. For details on how to factory reset, take a look here: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

Please note that Arlo support will never ask you for a password to troubleshoot. Please refer to this article for more information: https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

JamesC