topic Re: Subscription Needed in Arlo Pro 2

Subscription Needed

jfilipek — Tue, 25 Jan 2022 17:18:06 GMT

My base station and Cameras stopped working. I spoke to someone who said I needed to pay for a subscription for them to work again.. Is that true? There is no one to call and no way to call to ask that simple question. Thank you

Re: Subscription Needed

Dannybear — Tue, 25 Jan 2022 20:50:44 GMT

You don’t need a subscription to make the pro2 cameras work. Any camera models after the pro2 do need it to enable basic features.
What is now true is that you need a subscription to obtain arlo support outside of this forum. Users here are not arlo so can only provide suggestions to help resolve issues.
Can you provide more details?

Re: Subscription Needed

mikeselon — Fri, 25 Feb 2022 01:39:05 GMT

My system stopped working one day and everything that I have done to true to reboot it leads me to the message for both cameras that says I need a subscription to operate it. I know this is not true and of course there is no one to talk to and the bot is a joke. I cannot even get to where I can purchase a subscription if I wanted to. So frustrated.

Re: Subscription Needed

jguerdat — Fri, 25 Feb 2022 14:07:25 GMT

If you have activity zones defined for any camera, try removing them. Zones requires a subscription.