topic Re: pro2 cameras in Arlo Pro 2

After syncing Pro 2 cameras to Base Station, they disconnect from 2 ft away

Virgie001 — Tue, 18 Jan 2022 18:10:08 GMT

after sinking my cameras to the base station they then disconnect from 2 feet away.

Re: pro2 cameras

Dannybear — Mon, 17 Jan 2022 06:28:49 GMT

Sounds like the wifi in the base station might be getting interference or it has failed. Same possibility for the cameras but less likely if they all are doing it.
First make sure the base station is 6ft from the router or other wifi devices and test again.
Make sure the cameras are near the base station when resyncing them, I.e. no closer than three feet.

Re: pro2 cameras

Virgie001 — Mon, 24 Jan 2022 19:09:06 GMT

We are unable to reset our cameras on the new email as my other one was hacked. We have tried and tried

to install the cameras on the internet but won't happen. We have someone from Best Buy coming over this

week to see if they can figure it out. There appears to be no way to establish a new email that we can find.

Very frustrating. I have not been able to connect to my cameras for over two weeks now.

Re: pro2 cameras

Dannybear — Mon, 24 Jan 2022 20:49:32 GMT

When you say you changed the email, can you be more specific how?
If you created a new arlo account then you will need to remove the arlo devices from your original account while the system is connected so you can import them into the new account. This is a security feature to prevent the devices working if stolen.