topic Re: database service currently down message in Arlo Pro 2

database service currently down message

kenriccio1 — Sat, 15 Jan 2022 17:55:25 GMT

I sent someone an invite to share a camera and when they try to log in they get a message database service currently down but the support dashboard states there are no current issues. Does anyone know if this is a known issue?

Granting Access Invite...error with friend logging in...Database Service is down

justbinkc — Sat, 15 Jan 2022 18:06:15 GMT

Looked through posts and tried the following:

with new account...

1) Son to create an Arlo account via website which was successful (he was getting the database service is down error when creating via the invite link before)

2) Son to click on invite link and log in via website and he still gets error stating database service is down

and with existing account

1) Husband click on invite link and log in via website and/or app and he still gets error stating database service is down

I had added a 4th camera on my account and had rebooted the base station. Husband was primary but it got messed up on his account so since it is working on my account then I was trying to share it back to him but he only sees Add New Device and it is not finding the base station or cameras when he is trying to sync himself...

Re: database service currently down message

maharrm — Sat, 15 Jan 2022 21:57:39 GMT

I am having the same issue after I removed access to a Friend Account and granted them access again. They get the same error when trying to log in.

Re: database service currently down message

kenriccio1 — Sat, 15 Jan 2022 23:29:29 GMT

Any idea how we might get this fixed?

Re: No Registration Link sent when trying to add user to existing account - ARLO PRO

justbinkc — Sun, 16 Jan 2022 02:48:48 GMT

Hi,

Did you at any point get "Sorry, the database service is currently down. Please try again" when your wife clicked on the link in the email and tried logging in? I tried granting access to my son as a new account and tried via web browser and app but to no avail. My husband actually set up the account initially and granted access to me with admin rights. I bought a 4th camera and added it but had to reset the hub but I got it all up and running on my account and app. However, it messed his account up so I'm trying to share back to him but also get the same error as with my son...

Re: Granting Access Invite...error with friend logging in...Database Service is down

jurgenweber — Sun, 16 Jan 2022 21:39:36 GMT

Yes, I have the same issue. Has it been resolved?

Re: database service currently down message

jurgenweber — Sun, 16 Jan 2022 21:40:44 GMT

well, it sounds like no one can make new accounts at the moment. You would think they would fix that. 🙂

Re: Granting Access Invite...error with friend logging in...Database Service is down

Nevik — Mon, 17 Jan 2022 13:58:07 GMT

Hi have same issue , friends using web link to have access granted to invite see database down. Tried different computers and stopping vpn and antivirus but always fails same error.
Has been down for two weeks now as friends keep retrying to register details after I resend invitation.

Is there a common support case number for this problem ?

Re: Granting Access Invite...error with friend logging in...Database Service is down

justbinkc — Mon, 17 Jan 2022 15:00:05 GMT

Nope. Unfortunately, you cannot get live support unless you have a paid subscription or if you recently purchased a system. Anyone here in the forum has a subscription and is also tried sending invite link and experiencing the error, the rest of us would appreciate if you can let Arlo Support know of this situation. I have emailed customer service at customerservice@arlo.com.

Re: Granting Access Invite...error with friend logging in...Database Service is down

ALEMANN — Mon, 17 Jan 2022 15:19:47 GMT

Thanks for raising this -yes, day 3 of trying to give access to a new camera to my wife - getting the same message "We are sorry, the database service is currently down. Please try again."

Find it odd that something this routine is an issue for such a big company...

Re: database service currently down message

JessicaP — Mon, 17 Jan 2022 16:07:31 GMT

For anyone who is still having this issue, could you provide a screenshot that shows the error message?

Re: database service currently down message

solosolo — Mon, 17 Jan 2022 16:26:19 GMT

Same issue. Screenshot attached.

Re: Granting Access Invite...error with friend logging in...Database Service is down

kenriccio1 — Mon, 17 Jan 2022 17:33:26 GMT

I have a support ticket open and they keep having me try different things. None of which fixed the problem. They keep focusing on the phone to fix the issue but I get the same results when using a PC. I think they have an internal system issue but that is just my opinion. I will see what they come up with next. I would suggest you open a support ticket as well since the more people that have the issue the more attention it will get.

Re: Granting Access Invite...error with friend logging in...Database Service is down

kenriccio1 — Mon, 17 Jan 2022 17:42:02 GMT

You can open a support ticket without a paid subscription here

https://www.arlo.com/ContactUs/SupportRequest.aspx

Re: Granting Access Invite...error with friend logging in...Database Service is down

kenriccio1 — Mon, 17 Jan 2022 17:42:53 GMT

you can ope a support ticket here

https://www.arlo.com/ContactUs/SupportRequest.aspx

ARLO Pro 2: We are sorry, the database service is currently down. Please try again.

noremac26 — Mon, 17 Jan 2022 17:54:34 GMT

I am the administrator of an Arlo Pro 2 legacy free plan with 7 days of storage. Yesterday I tried to grant access to two new users. They have both tried multiple times to create an Arlo account after clicking on the link in the invitation email they received. For almost 24 hours now, they have received the following message: "We are sorry, the database service is currently down. Please try again."

Is this really a system issue that will soon be resolved, or does it possibly have something to do with granting access to a free legacy account?

Re: database service currently down message

kenriccio1 — Mon, 17 Jan 2022 17:59:15 GMT

Re: database service currently down message

kenriccio1 — Mon, 17 Jan 2022 18:02:40 GMT

Re: database service currently down message

justbinkc — Mon, 17 Jan 2022 19:26:42 GMT

Thanks for the service request link! How did you find it? I looked everywhere but only found an email 😀! Just created a case number! Considering now more of us are chiming in with the same issue then it has to be internal to them...

Re: database service currently down message

kenriccio1 — Mon, 17 Jan 2022 20:10:32 GMT

I stumbled across the service link a while ago. It is not easy to find and I think that did that on purpose to force you into paying for a support contract.