topic Grant access no access siren to turn off in Arlo Pro 2

Grant access no access siren to turn off

TMarin — Wed, 19 Jan 2022 15:51:55 GMT

Hello!
I have the main account and have granted access to my wife. Everything used to work fine, but recently my wife's mobile app won't access the siren (please see attached screenshots, my app and hers). It's very frustrating because if the siren is triggered, I'm the only one that can turn it off.

We've even switched logins, I logged in to her phone and her into mine, but her "access granted" account was the same on mine, no siren.

Please help!

Re: Mobile app won't access siren, to turn on or off

Dannybear — Tue, 18 Jan 2022 06:36:46 GMT

Check that you have given permissions for her to disable the siren.
Are both arlo mobile Apps the same version? If not update to the latest.

Re: Mobile app won't access siren, to turn on or off

TMarin — Tue, 18 Jan 2022 23:24:11 GMT

Hello!

Yes, the first thing that I checked were the permissions. I even tried removing permissions, that didn't work, and then I re-activated the permissions, and still nothing.

Yes, both phones have the latest version app, but that's not the issue because we even logged into each others phones, and when she logs into my phone, still no siren access. So it's not a phone or app issue, it has to do with being a secondary user.

Re: Mobile app won't access siren, to turn on or off

Dannybear — Wed, 19 Jan 2022 00:45:47 GMT

Can I suggest you remove her from the friend list and rein cite her if not already.

Re: Mobile app won't access siren, to turn on or off

TMarin — Wed, 19 Jan 2022 00:52:43 GMT

Yes, we actually did that as well.

I believe it's a fault in the way the software was written for the second accounts, especially being that the same thing happened when we signed into the other persons phone.

Re: Mobile app won't access siren, to turn on or off

Dannybear — Wed, 19 Jan 2022 01:21:52 GMT

Did the issue arise recently, if you have auto update enabled on the phones your app may have updated. I know that arlo iOS app v3.5.12 came out a few days ago and had rearranged some of my devices, modes and libraries.

Re: Mobile app won't access siren, to turn on or off

TMarin — Wed, 19 Jan 2022 02:20:20 GMT

This probably started around 1 to 3 months ago

Re: Mobile app won't access siren, to turn on or off

JessicaP — Wed, 19 Jan 2022 15:55:39 GMT

Hi TMarin,

What phone device is your wife using and what phone device are you using? Have you tried removing the Arlo app on your wife's phone device, rebooting the phone device and reinstalling it again?

Re: Mobile app won't access siren, to turn on or off

TMarin — Thu, 20 Jan 2022 05:00:50 GMT

Hello!

My wife has a Samsung Galaxy A10e. I have a Galaxy S20fe.

I has to be a coding error, and here's why:

If I login to her account using my phone, there is no access to the siren.
When she's logged in to her account using her phone, there is no access to the siren.
If I login to my account using her phone, there is access to the siren, and
If I login to my account using my phone, there is access to the siren.

In simple, accessing my account whether on her phone or mine, there is access to the siren. Accessing her account whether on her phone or mine, there is no access to the siren.

Yes we deleted the app, deleted proiles, rebooted her phone, and I even created her a whole new account using another email account, but still no access to the siren when using her account.

Re: Mobile app won't access siren, to turn on or off

JessicaP — Thu, 20 Jan 2022 16:14:44 GMT

Thanks for summarizing the issue that you're experiencing. Let me gather more information from you through private message.

Re: Mobile app won't access siren, to turn on or off

TMarin — Wed, 02 Feb 2022 02:49:39 GMT

Hello Jessica!

Are there any updates on this ticket? I’m checking because I haven’t heard any word back. I tried to send you private message but the Arlo system wouldn't let me.

Thank you for your assistance with this matter!

Re: Mobile app won't access siren, to turn on or off

ShayneS — Wed, 27 Apr 2022 23:53:58 GMT

Are you still experiencing this issue with the latest version of the Arlo mobile app v 3.6.4?

Re: Mobile app won't access siren, to turn on or off

ShayneS — Mon, 23 May 2022 16:15:54 GMT

Hello,

Are you still experiencing this issue with the latest version of the Arlo mobile app?