topic Arlo Pro 2. Why cant I log in as normal? in Arlo Pro 2

Arlo Pro 2. Why cant I log in as normal?

FH11 — Mon, 17 Jan 2022 12:53:29 GMT

Why am I unable to log into my cameras as normal? I’m getting the message ‘No Subscription’. I don’t want a subscription. Recently completed an update so as far as I’m aware all should be ok.

Re: Arlo Pro 2. Why cant I log in as normal?

jguerdat — Mon, 17 Jan 2022 15:20:49 GMT

Have you rebooted the base? How many cameras are in your account? Have you tried both the app and web client?

Re: Arlo Pro 2. Why cant I log in as normal?

FH11 — Mon, 17 Jan 2022 19:22:57 GMT

Thank You for your response.
There are only 3 cameras on the system and they’ve worked perfectly up until recently. I’ve not rebooted as we’re 4500 miles away from the base station.

Re: Arlo Pro 2. Why cant I log in as normal?

jguerdat — Tue, 18 Jan 2022 15:30:11 GMT

You can reboot the base remotely but of course there's always a chance something can go wrong.

By any chance do you have zones configured? Try removing them.