topic Re: Arlo Charging Station in Arlo Pro 2

Arlo Charging Station's USB input no longer works properly. Now out of warranty.

tj9541 — Mon, 17 Jan 2022 15:27:51 GMT

My charging station is out of warranty, but it is barely functional now. Can someone help me find a support path (hate this new subscription only support, even for chat or email).

The charging station's USB input no longer works properly. I have to hold it in and kind of to the side for it to recognize the connection. Furthermore, only one of the slots charge the battery. I'll take one battery and put it in slot A and it will not charge. Take the same battery and put it in slot B, and it charges (again, only when i'm holding the USB plug as described above).

Re: Arlo Charging Station

dcfox1 — Fri, 14 Jan 2022 20:39:13 GMT

Since it is out of warranty you may be out of luck. You can use chat w/o a subscription but not sure how far you will get. Go to settings-support in the app if you haven't.

Re: Arlo Charging Station

tj9541 — Fri, 14 Jan 2022 20:48:54 GMT

live chat is only if you purchased something within 1 year now with no subscription. I got these in like 2018 so all i get is the useless virtual chat bot that just directs me to community solutions.

Re: Arlo Charging Station

StephenB — Sat, 15 Jan 2022 11:52:51 GMT

@tj9541 wrote:

I got these in like 2018 so all i get is the useless virtual chat bot that just directs me to community solutions.

Since it's out of warranty, you'll need to purchase a replacement charging station.

Re: Arlo Charging Station

jguerdat — Sat, 15 Jan 2022 14:45:49 GMT

While you're at it, try a different cable - maybe the charging station itself isn't the issue (although it sure sounds like it is).