topic Re: Arlo Pro 2 cameras disconnected in Arlo Pro 2

Arlo Pro 2 cameras disconnected

alschult — Tue, 11 Jan 2022 21:16:05 GMT

Worst customer service ever! All my Arlo cameras are disconnected and I have to pay a monthly fee to speak or even chat/email with Arlo?!! Absurd. Hoping someone sees this post and stays away from Arlo. They won’t get any more money from me!

Re: Arlo Pro 2

Dannybear — Tue, 11 Jan 2022 04:22:55 GMT

Some users here such as the moderators are arlo employees not AI’s like on the chat portal.
I think the help desk people must have all got Covid and lost their work contracts.
Can anyone here help, just ask nicely, we are all too aware of Arlo’s shortfalls.

Re: Arlo Pro 2 cameras disconnected

ShayneS — Tue, 11 Jan 2022 21:16:38 GMT

Hi @alschult

Are you still experiencing this issue with your cameras offline?

Re: Arlo Pro 2 cameras disconnected

alschult — Wed, 12 Jan 2022 16:51:59 GMT

Yes. When I try to sync them they are not recognized in the app. I have also tried pressing the sync button on the base unit in conjunction with the sync button on the cameras and nothing seems to get the app to recognize the camera(s).

Re: Arlo Pro 2 cameras disconnected

ShayneS — Wed, 12 Jan 2022 20:23:49 GMT

Have you tried to remove them from the app (Remove Device tab) and re-add the cameras as well?

Re: Arlo Pro 2 cameras disconnected

alschult — Wed, 12 Jan 2022 20:51:52 GMT

Yes. That didn't work.

Re: Arlo Pro 2 cameras disconnected

ShayneS — Wed, 12 Jan 2022 22:50:56 GMT

Does the led flash blue when you try to sync the cameras again?

Re: Arlo Pro 2 cameras disconnected

alschult — Thu, 13 Jan 2022 20:25:02 GMT

Yes

Re: Arlo Pro 2 cameras disconnected

ShayneS — Thu, 13 Jan 2022 21:15:07 GMT

What is the error message you receive? do you have a screenshot?

Re: Arlo Pro 2 cameras disconnected

alschult — Tue, 18 Jan 2022 19:12:25 GMT

It says looking for your Arlo camera and never advances past this screen

Re: Arlo Pro 2 cameras disconnected

ShayneS — Wed, 19 Jan 2022 00:33:12 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.