topic Re: HomeKit in Arlo Pro 2

HomeKit

Flyeye — Mon, 10 Jan 2022 22:33:05 GMT

Hello. I’m having troubles connecting Arlo to HomeKit. Worked once before. I see everyone asking about a reset token. Please send me one if thats what i need to fix my connection problem. Thanks.

Token Rest for Apple Homekit

systemwiz — Tue, 11 Jan 2022 15:30:26 GMT

Hi,

Could I please get a token reset for Apple HomeKit ? I am stuck at discovering devices.

Appreciate all your help.

Thanks,

Wiz

Re: HomeKit

JessicaP — Tue, 11 Jan 2022 17:00:06 GMT

Hi Flyeye and systemwiz,

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: HomeKit

Flyeye — Wed, 12 Jan 2022 07:11:49 GMT

Hello Jessica. Tried doing the reset little after your email earlier and nothing still. Did a reboot also on Apple TV. No hard wire plugged in for internet on Apple TV. All Wi-Fi from my router. All on same network name. Very strange. Is maybe my base station bad. Thank you for responding.

Re: HomeKit

Flyeye — Wed, 12 Jan 2022 07:42:13 GMT

Never mind. I figured it out. Definitely can’t have base station hooked up to modem. It’s now hooked up to router. All good. Thanks again.