topic Re: Arlo pro 2 camera randomly disabled in Arlo Pro 2

Arlo pro 2 camera randomly disabled

Boilermakerny — Sun, 02 Jan 2022 13:07:25 GMT

Hello,
Recently one of my cameras (not wired, no activity zones) began to disable itself randomly. It only happens once a day, but when I check the app this particular camera is disabled.

I have tried recycling the power on the base station with no luck.
When this does happen, I can simply go into the app and re-enable the camera, and it works for about another 24 hours.

Any suggestions are greatly appreciated!

Re: Arlo pro 2 camera randomly disabled

StephenB — Sun, 02 Jan 2022 13:24:37 GMT

Do you have a schedule enabled? Or perhaps geofencing?

Re: Arlo pro 2 camera randomly disabled

Boilermakerny — Sun, 02 Jan 2022 13:37:21 GMT

Hello, no schedule or geofencing. I just use the basic armed mode. This is only happening with one of 4 cameras.

Re: Arlo pro 2 camera randomly disabled

jguerdat — Sun, 02 Jan 2022 14:51:12 GMT

By "disabling" do you mean the toggle in the camera settings is turned off?

Re: Arlo pro 2 camera randomly disabled

Boilermakerny — Sun, 02 Jan 2022 15:30:03 GMT

Yes, that's correct.

It's very strange- happens on the same camera, only over night. And seems like it happens between midnight and dawn.

For further background:

I have a Smartthings automation that would kick on some lights when motion was detected on any of my cameras between dusk and dawn.
That feature had been working for at least a year until very recently.

I just deleted all Smartthings automations to see if that was causing a problem.

There is a related thread on the Smartthings forum regarding a recent bug in the Arlo / SmartThings integration:

https://community.smartthings.com/t/new-smartthings-schema-integration-for-arlo/210605/429

Re: Arlo pro 2 camera randomly disabled

Boilermakerny — Mon, 03 Jan 2022 17:13:16 GMT

UPDATE: I removed the Arlo integration within the Smartthings app, and the camera did not disable itself last night.

I previously tried removing any automations that interacted with Arlo, but that was not successful. Apparently the full removal of integration between the two seem to help.

I will update the thread if I can go a few days without the camera getting disabled.

Still not sure why things got jacked up in the integration between Arlo and Smart things.

Re: Arlo pro 2 camera randomly disabled

Boilermakerny — Wed, 05 Jan 2022 15:09:47 GMT

I think I'm good to go here. After completely removing the integration, the random disabling of a camera stopped.

To take it a step further I reintegrated Arlo with smart things, this time adding Arlo to an existing room instead of creating a new one. The integration appears to be working.

About 100% sure that this step is necessary, (in other words could you create a new room called Arlo? Not sure) but things appear to be working for me...