topic Re: What is arlo login up to now in Arlo Pro 2

Can't login to iOS app

Dannybear — Mon, 20 Dec 2021 22:14:52 GMT

As the header says, I am now unable to use the arlo iPhone app without remembering my password each time I want to open it.

Re: What is arlo login up to now

ShayneS — Mon, 20 Dec 2021 22:14:05 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

Re: What is arlo login up to now

Dannybear — Tue, 21 Dec 2021 07:57:46 GMT

Hi Shayne,
The login error had stopped today so looks like arlo has fixed it.

Re: What is arlo login up to now

ShayneS — Tue, 21 Dec 2021 19:24:17 GMT

Thanks for the update

Re: What is arlo login up to now

Dannybear — Wed, 22 Dec 2021 05:50:59 GMT

Looks to be broken again, seems to error 25% the time now when I login. Same on iPad.
Using iOS 12.5.5 on iPhone 5s. Arlo App ver 3.5.8

@ShayneS
Do you know if they are doing any maintenance on the Servers for AU?

Re: What is arlo login up to now

ShayneS — Wed, 22 Dec 2021 16:54:36 GMT

I don't believe there is. Are you still experiencing this?

Re: What is arlo login up to now

Dannybear — Thu, 23 Dec 2021 12:46:55 GMT

It’s been fine today, no error messages when logging in to app.
Thanks.

Re: What is arlo login up to now

ShayneS — Thu, 23 Dec 2021 18:41:02 GMT

Thanks for the update.

Re: What is arlo login up to now

Dannybear — Mon, 27 Dec 2021 23:50:24 GMT

Spoke too soon, happens at least twice a day now, seems to always occur at a critical time like just after a detected event.
@ShayneS
I will send the app log after the next error.
Thanks

Re: What is arlo login up to now

ShayneS — Tue, 28 Dec 2021 18:32:18 GMT

Received thanks. I have sent this over and I will provide an update ASAP.

Re: What is arlo login up to now

Dannybear — Fri, 31 Dec 2021 00:07:43 GMT

Still getting the issue at least twice daily, twice this morning within an hour.

Re: What is arlo login up to now

ShayneS — Fri, 31 Dec 2021 19:06:00 GMT

Thanks for the update.

Re: What is arlo login up to now

Dannybear — Sun, 09 Jan 2022 01:52:25 GMT

Just updating the thread to confirm that the issue still continues at least twice daily.
There is no pattern to when it occurs, can occur immediately after a successful operation of the arlo iOS app on iPhone and iPad.

Re: What is arlo login up to now

ShayneS — Thu, 13 Jan 2022 18:51:06 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: What is arlo login up to now

Dannybear — Thu, 13 Jan 2022 23:46:35 GMT

@ShayneS
Thanks for the update, and yes it still occurs at least twice daily.

Re: What is arlo login up to now

Dannybear — Sun, 16 Jan 2022 23:07:03 GMT

@ShayneS

I have had at least a 24hr reprieve from this issue so looking better.

Re: What is arlo login up to now

Dannybear — Tue, 18 Jan 2022 06:10:34 GMT

Hi ShayneS,
I had another fail earlier today with the password issue.
Then this afternoon I got a different login error 502 that lasted a while until I power cycled the base station. Lots of sirens going off in the meantime. Logs sent.

Re: What is arlo login up to now

ShayneS — Tue, 18 Jan 2022 20:47:03 GMT

Do you have the latest version of the Arlo app v3.5.12 installed?

Can you install that version and test again.

Re: What is arlo login up to now

Dannybear — Tue, 18 Jan 2022 20:48:18 GMT

Still using 3.5.10, was using 3.5.8 previously and updating made no difference. Do you think it will help going to 3.5.12?

Re: What is arlo login up to now

ShayneS — Tue, 18 Jan 2022 20:51:02 GMT

I hope it does, but if it occurs with 3.5.12, send me another log and I will press the Dev team ASAP.