https://community.arlo.com/t5/Arlo-Pro-2/quot-This-device-is-inactive-A-paid-subscription-is-required-to/m-p/1845386#M52842 <P>My cameras stopped recording one day, so I took the batteries out for 10 seconds then put them back in. (because this is how I have dealt with these issues in the past. and the camera always re-synced and no problems). When the camera came back on it re-synced, but now it is saying the device is inactive. a paid subscription is required to activate device. I only have 5 cameras connected to the one base station.</P> Tue, 28 Dec 2021 18:57:53 GMT Abc234 2021-12-28T18:57:53Z https://community.arlo.com/t5/Arlo-Pro-2/quot-This-device-is-inactive-A-paid-subscription-is-required-to/m-p/1845386#M52842 <P>My cameras stopped recording one day, so I took the batteries out for 10 seconds then put them back in. (because this is how I have dealt with these issues in the past. and the camera always re-synced and no problems). When the camera came back on it re-synced, but now it is saying the device is inactive. a paid subscription is required to activate device. I only have 5 cameras connected to the one base station.</P> Tue, 28 Dec 2021 18:57:53 GMT https://community.arlo.com/t5/Arlo-Pro-2/quot-This-device-is-inactive-A-paid-subscription-is-required-to/m-p/1845386#M52842 Abc234 2021-12-28T18:57:53Z https://community.arlo.com/t5/Arlo-Pro-2/quot-This-device-is-inactive-A-paid-subscription-is-required-to/m-p/1845619#M52875 <P>Hi Abc234,</P> <P>&nbsp;</P> <P>Is that message showing on both on the Arlo app and the web client on your computer? Have you tried removing the battery and re-inserting the battery again? Have you also tried power cycling your Base Station?</P> Tue, 28 Dec 2021 18:57:40 GMT https://community.arlo.com/t5/Arlo-Pro-2/quot-This-device-is-inactive-A-paid-subscription-is-required-to/m-p/1845619#M52875 JessicaP 2021-12-28T18:57:40Z