topic Arlo pro 2 not receiving notifications on my smartphone in Arlo Pro 2

Arlo pro 2 not receiving notifications on my smartphone

parsupo — Thu, 23 Dec 2021 13:24:27 GMT

Dear,

We have 3 arlo pro 2 cameras and a arlo video doorbell. my father receives notifications on his smartphone (samsung galaxy A31), but i am not receiving any notifications on my smartphone (galaxy s10), no motion detection or doorbell ringing. notifications are enabled (sound and vibrating). My father has the master account and inivited me as a guest account.

How can we resolve this issue?

Best regards!

Re: Arlo pro 2 not receiving notifications on my smartphone

StephenB — Thu, 23 Dec 2021 17:46:46 GMT

Did he give you "access rights"? - https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my-Arlo-account

Also, is the mode set up to send push notifications? email will of course only go to the designated email address. https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

Re: Arlo pro 2 not receiving notifications on my smartphone

parsupo — Mon, 03 Jan 2022 15:08:40 GMT

We manually removed my persmissions via the master account and then gave it back. Then it started to work again. We didn't do anything special, just reactivating them. It seems to be a bug.