topic Camera is not recording video to library. Tried troubleshooting as recommended. Changed 7-day sub? in Arlo Pro 2

Camera is not recording video to library. Tried troubleshooting as recommended. Changed 7-day sub?

Yeung — Mon, 20 Dec 2021 15:19:24 GMT

I have recently set up the base station and added two Pro 2 cameras. The problem is one camera can record video to the library, but the other can’t. Every video setting is correct and I have tried different troubleshooting as recommended in the Arlo website, but the problem still exists. Does anyone know what the problem is? Is it about the change of their 7-day free subscription plan?
Thanks all!

Re: Camera is not recording video to library

StephenB — Fri, 17 Dec 2021 19:13:17 GMT

@Yeung wrote:
Is it about the change of their 7-day free subscription plan?

There is no change to the 7-day free cloud recording. Older cameras that were sold with that feature continue to have it (as long as there are no more than 5 unsubscribed cameras in the account). Newer cameras (starting with the Ultra in 2018) all require a subscription for cloud recording.

@Yeung wrote:
I have recently set up the base station and added two Pro 2 cameras. The problem is one camera can record video to the library, but the other can’t. Every video setting is correct and I have tried different troubleshooting as recommended in the Arlo website, but the problem still exists.

Did you try livestreaming the problem camera, and then see if you can make a manual recording? Also, did you try the motion detection test? https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

Re: Camera is not recording video to library

Yeung — Fri, 17 Dec 2021 22:40:21 GMT

Hi Stephen
Thanks for your reply. As one of the camera is able to record video to the library, does it mean that we can only have one camera for the 7 day free cloud recording? In another words, we have to subscribe for a plan and pay for a certain fees now, right?
Thanks!

Re: Camera is not recording video to library

Yeung — Fri, 17 Dec 2021 22:46:52 GMT

Hi Stephen
The live streaming works, but not the detection tests. There is no response whatsoever even though I set the sensitivity level to the maximum.
Thanks

Re: Camera is not recording video to library

StephenB — Sat, 18 Dec 2021 01:08:52 GMT

@Yeung wrote:
does it mean that we can only have one camera for the 7 day free cloud recording? In another words, we have to subscribe for a plan and pay for a certain fees now, right?

No. You can get the 7-day cloud recording on up to 5 of the older cameras.

@Yeung wrote:
The live streaming works, but not the detection tests. There is no response whatsoever even though I set the sensitivity level to the maximum.

That is the problem then.

If you haven't tried removing the battery for about 10 seconds, and re-inserting it, then try doing that.

If that doesn't help: Is this a newly purchased camera (from an authorized reseller)? If it is, you could either exchange with the seller, or contact Arlo support for a warranty replacement. Exchanging with the seller is easier.