topic Can't sync the Pro 2 cam. My cam keeps blinking blue and amber for week. in Arlo Pro 2

Can't sync the Pro 2 cam. My cam keeps blinking blue and amber for week.

PHAM1970 — Thu, 16 Dec 2021 22:40:01 GMT

I discovered one of my arlo pro 2 cameras went offline. I thought it run out of battery. I charged it overnight but the cam then still goes offline. I then removed and tried to add it back again. However, after removing it, I can't sync it again. The led on a cam is alternately blinking blue and amber for a week. After searching through discussions in this community, I figured out that my cam may have been stuck in nowhere during the firmware update.

I appreciate anyone help get me out of this problem.

Thank you

Re: Can't sync the pro2 cam. My cam keeps blinking blue and amber for week

jguerdat — Thu, 16 Dec 2021 15:15:56 GMT

Pull the battery for a couple of minutes and then reinsert. Does the LED still alternate between blue and amber? If so, use Settings, Support to see if you can access additional help.

Re: Can't sync the pro2 cam. My cam keeps blinking blue and amber for week

PHAM1970 — Thu, 23 Dec 2021 01:56:31 GMT

Hi Jguerdat,

Have done what you said. However, the LED still alternate blue and amber. I also tried using Settings, Support but I can't get a live support as I am not subscribing. It is so sad. my cam now is a brick

Is there any other way to bring it back?

I appreciate any help

Thx

Re: Can't sync the pro2 cam. My cam keeps blinking blue and amber for week

jguerdat — Thu, 23 Dec 2021 15:22:29 GMT

I've seen suggestions that holding the camera's sync button for >15 seconds may help but can't verify that myself. If that doesn't work, I'd say you have a faulty camera that needs to be replaced.

Re: Can't sync the Pro 2 cam. My cam keeps blinking blue and amber for week.

Bsmith741 — Fri, 24 Dec 2021 18:27:14 GMT

Pretty sure arlo did it to make us upgrade

Re: Can't sync the Pro 2 cam. My cam keeps blinking blue and amber for week.

dcfox1 — Fri, 24 Dec 2021 18:54:24 GMT

@Bsmith741 wrote:
Pretty sure arlo did it to make us upgrade

Things fail. It's not a conspiracy.