System Wide Outage

rlugibihl — Wed, 15 Dec 2021 16:53:03 GMT

Today is Dec 15th, 2021.

Did anyone else experience a system wide issue that made all of their cameras and base station unavailable from roughly 10:15 AM to 11:00AM Eastern time? I was on a chat with a support representative and after confirming that my connection was good and I had restarted my device the system came back online at 11:04 AM.

I am so frustrated with the support system Arlo has in place. Just to be able to talk to someone through chat I had to use 2 factor authentication. Then the support rep wouldn't answer if they were having a system wide issue.

Both downdetector.com and Arlo's own support page indicate that they are having issues.

This is not the first time I have been frustrated with the system Arlo uses for support and hen I have the opportunity I am going to change to another solution.

Re: System Wide Outage

dcfox1 — Wed, 15 Dec 2021 18:21:34 GMT

I had no problems at 1030 AM Eastern today. Arlo status page does not list any problems today. They always list past problems when fixed/

topic System Wide Outage in Arlo Pro 2

System Wide Outage

Re: System Wide Outage