topic Re: Hub VMB 5000 in Arlo Pro 2

Cannot remove camera from active list

LucDeckers — Tue, 14 Dec 2021 19:39:29 GMT

Cann't drop my cameras to 'active cameras' in Secure . I can take them but not drop.

Re: Hub VMB 5000

StephenB — Mon, 13 Dec 2021 19:50:12 GMT

@LucDeckers wrote:

Cann't drop my cameras to 'active cameras' in Secure . I can take them but not drop.

Are they in "no plan", or are they still in a trial subscription?

Did you try doing this both in my.arlo.com and in the app?

Re: Hub VMB 5000

LucDeckers — Mon, 13 Dec 2021 20:27:34 GMT

I already paid 7 months and it doesn't work. So, they aren in a paid plan.

Re: Hub VMB 5000

LucDeckers — Mon, 13 Dec 2021 20:28:17 GMT

Therefor there was no problem ( 1 year)

Re: Hub VMB 5000

StephenB — Tue, 14 Dec 2021 12:49:22 GMT

@LucDeckers wrote:

I already paid 7 months and it doesn't work. So, they aren in a paid plan.

I think you misunderstood my question.

Please go into subscription, and then "manage cameras". Cameras that are in the subscription will be listed. There will be a list below that called "no plan", where cameras that aren't in the subscription are listed.

Sometimes cameras somehow end up in the "no plan" list. If that happens, you can drag them up, to add them back to the subscription.

Re: Hub VMB 5000

LucDeckers — Wed, 15 Dec 2021 10:41:27 GMT

That's the the problem. I cann't drag and drop. It doesn't work.

I also cann't leave my subscription by Arlo.

And i cann't change the subscription.

Re: Hub VMB 5000

StephenB — Wed, 15 Dec 2021 14:14:02 GMT

@LucDeckers wrote:

That's the the problem. I cann't drag and drop. It doesn't work.

Have you tried my.arlo.com from a PC browser? You'd move it with the mouse.

@LucDeckers wrote:

I also cann't leave my subscription by Arlo.

And i cann't change the subscription.

Not sure what you mean by that. You should certainly be able to cancel the subscription (or update the plan). Some folks have reported issues changing subscriptions in the app. So this is another case where it's worth trying my.arlo.com.

Note that if you cancel a trial subscription, you won't be able to get it back.