topic Arlo pro 2 - stop detecting motion. Increased motion detection to 100% but still nothing. in Arlo Pro 2

Arlo pro 2 - stop detecting motion. Increased motion detection to 100% but still nothing.

djembe45 — Tue, 14 Dec 2021 16:53:49 GMT

After 3 years of use all my Arlo pro 2 cameras still detect motion except for one. I've checked the settings and increased the motion detection to 100% and still nothing. I've created a case and have got no answers back from Arlo. I'm guessing it's just broke. All other functions on this one camera still operate. Not good after 3 years of use.

Re: Arlo pro 2 - stop detecting motion

StephenB — Mon, 13 Dec 2021 19:24:57 GMT

@djembe45 wrote:
After 3 years of use all my Arlo pro 2 cameras still detect motion except for one. I've checked the settings and increased the motion detection to 100% and still nothing. I'm guessing it's just broke. All other functions on this one camera still operate.

It could have failed. Have you tried the motion detection test? https://www.arlo.com/pl_pl/support/faq/1114344/How-do-I-use-the-motion-detection-test-for-my-Arlo-device

It might be worth removing it from your account, and then re-adding it. That will delete all the rules, etc in the base and cloud related to the camera. Then retest.

Re: Arlo pro 2 - stop detecting motion

djembe45 — Tue, 14 Dec 2021 17:02:05 GMT

Yes, I have tried that and no such luck.

Re: Arlo pro 2 - stop detecting motion

JessicaP — Wed, 15 Dec 2021 16:43:07 GMT

Hi djembe45,

Let me reach out to you via private message as you mentioned that you have a case with the support team but never heard back.