topic Re: Arlo Pro 2 in Arlo Pro 2

"Record video" is grayed out on the fourth Pro 2 camera?

talk_2me — Mon, 13 Dec 2021 23:54:56 GMT

I purchased a fourth Arlo Pro 2 camera. I connected it to my base station and it works fine in real time and detects motion. However, it will not record video like the other three do. I went to the mode page, but "Record Video" button is grayed out. What do I do?

Re: Arlo Pro 2

Dannybear — Sat, 11 Dec 2021 03:11:27 GMT

What arlo app are you using, have you tried the pc browser.
Can you take a screenshot and post.

Re: Arlo Pro 2

talk_2me — Sat, 11 Dec 2021 14:37:19 GMT

I was on the PC browser. When I go to Mode and click on this camera, I get the following screen. However, the option for Record Video is grayed out and it won't let me check it. I do not subscribe to an Arlo Secure plan, but the free plan is supposed to support 5 cameras, and I have only 4. Thanks.

Set rules to customize how cameras should detect, record, and send alerts to yourself and others.

If the following

Cam 4 A473077AA9C1E

Motion is detected

Then do the following

Cam 4 A473077AA9C1EArlo 3801Cam 1Cam 2Cam 3Remove Device

Record video

Activate Siren

Upgrade your cloud storage and enable video recording and snapshot. Upgrade Now

Re: Arlo Pro 2

Dannybear — Sat, 11 Dec 2021 22:07:43 GMT

Do you get the same issue if you use the arlo mobile app.
If so it would seem that the arlo account setup has a flaw in it. Suggest contacting a moderator on the forum to have them investigate further.

Re: Arlo Pro 2

StephenB — Sun, 12 Dec 2021 12:41:07 GMT

@talk_2me wrote:

Upgrade your cloud storage and enable video recording and snapshot. Upgrade Now

Are you certain you are seeing this with a Pro 2 camera? Not a Pro 3 or Pro 4 (which require a subscription to get cloud recording)?