topic Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error in Arlo Pro 2

Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

mmberhorst — Fri, 03 Dec 2021 16:48:46 GMT

For the past few days, I have not been able to log into the web dashboard on a PC. I have already cleared the cache/cookies and tried all three browsers -- Chrome, Firefox and Edge (all current versions).

Please HELP!

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Streak2 — Fri, 03 Dec 2021 17:29:37 GMT

What address are you using?

I use https://my.arlo.com/

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

mmberhorst — Fri, 03 Dec 2021 17:32:55 GMT

I use that one and it automatically goes to : https://my.arlo.com/#/home for the login.

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Streak2 — Fri, 03 Dec 2021 17:58:37 GMT

Yes mine does too and that should work.

Try going to that address using a browser on your phone.

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

mmberhorst — Fri, 03 Dec 2021 18:40:48 GMT

It's fine on my phone. I need it to work on the desktop. It used to, but now it's not.

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Streak2 — Fri, 03 Dec 2021 19:39:11 GMT

Hmm, long shots now.

Try incognito mode using Chrome.

Do you have any antivirus software running?

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

mmberhorst — Fri, 03 Dec 2021 19:47:57 GMT

Unfortunately, it doesn't work in incognito mode either.

No antivirus software running.

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Streak2 — Fri, 03 Dec 2021 19:55:11 GMT

Probably time now to open a ticket here

https://www.arlo.com/en-us/support/contact.aspx

Oops error & http failure response on Arlo Pro cameras

KayCola — Sat, 04 Dec 2021 03:50:58 GMT

I've noticed the app has been slow when I'm trying to log in via the iOS app. However, now, I'm completely unable to log in to my account and receive an Oops error and http failure response. This is horrible to feel like you cannot service or turn off the cameras in your house from the app anymore because I'm apparently still in the legacy Arlo Pro/Pro2 Base but also have Pro 4 camera. Not being able to use the app suddenly is not acceptable. I should be able to log in to my account and get to settings and my devices. The app experience is terrible.

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

cruzo406 — Sat, 04 Dec 2021 07:51:37 GMT

Same issue here, for months now. No access with my computer. Any solution?

Re: Oops error & http failure response on Arlo Pro cameras

StephenB — Sat, 04 Dec 2021 12:11:44 GMT

Does my.arlo.com (on a PC) work?

Have you tried restarting the phone, or perhaps uninstalling/reinstalling the app?

Re: Oops error & http failure response on Arlo Pro cameras

KayCola — Sun, 05 Dec 2021 16:23:33 GMT

Yes, I can sign in on a PC just fine - also a MAC / apple product but even after uninstall/reinstall and using saved keychain passwords and manually typing it in, I'm getting an error that prevents me from using the app to see my devices remotely or using the full website on cellular device to log in. I'll attach screenshots.

Re: Oops error & http failure response on Arlo Pro cameras

KayCola — Sun, 05 Dec 2021 16:24:34 GMT

error from full website login from apple phone

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

ShayneS — Tue, 07 Dec 2021 17:48:01 GMT

Are you still experiencing this issue?

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

cruzo406 — Tue, 07 Dec 2021 18:18:16 GMT

Yes, I can login to my account, but NOT Arlo Dashboard to see cameras or videos.

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

ShayneS — Tue, 07 Dec 2021 18:32:12 GMT

@cruzo406

Are you able too provide a screenshot of the error message/screen?

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

mmberhorst — Tue, 07 Dec 2021 19:59:29 GMT

Yes. I believe it is the 2FA that is causing the error on this particular network. I tried it on another network and was allowed to 2FA and get into the dashboard.

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

ShayneS — Wed, 08 Dec 2021 18:29:40 GMT

Are you using a vpn or Norton (any anti virus that might be blocking your browser?