topic Base Station is appearing offline in Arlo Pro 2

Base Station is appearing offline

howellj4 — Wed, 01 Dec 2021 19:28:29 GMT

My base station has the left light green and the right side light is amber but the middle light is not on.

Re: Base Station

jguerdat — Tue, 30 Nov 2021 15:48:30 GMT

That implies no connection to the router. First reboot your router and base, in that order. If still no good, try a different Ethernet cable and router port.

Re: Base Station

howellj4 — Tue, 30 Nov 2021 22:00:11 GMT

I tried a different ethernet cable and a different router port and my base station still has green, blank and amber colored lights (left to right).

Re: Base Station

StephenB — Tue, 30 Nov 2021 22:13:03 GMT

@howellj4 wrote:
I tried a different ethernet cable and a different router port and my base station still has green, blank and amber colored lights (left to right).

Not a good sign. It's possible that the ethernet in base has failed. Though it's also possible that the router LAN ports have failed.

Do you have another device with an ethernet port that you can use the test the router and cable?

Re: Base Station

howellj4 — Tue, 30 Nov 2021 22:22:35 GMT

If I do need a new base station, do you sell the VMB4000 base station or do I need to buy a whole new system?

Re: Base Station

StephenB — Tue, 30 Nov 2021 22:30:03 GMT

@howellj4 wrote:
If I do need a new base station, do you sell the VMB4000 base station or do I need to buy a whole new system?

FWIW, I don't work for Arlo. Maybe one of the mods will chime in.

Bases generally are very hard to find. So you might need to get a used/renewed one.