https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-is-offline-with-a-solid-green-screen-and-frozen/m-p/1841047#M52393 <P>When I re-synced the camera, plugged it in and signed in to Arlo, clicked on devices I get the same frozen green screen with an arrow in the middle. You push on the arrow and nothing.&nbsp; I've tried resigning and restarting the base station but the camera doesn't change. The other cameras on the system all reset them self. How do I tell if the battery is dead? It is always plugged in to electric.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</P> Sun, 28 Nov 2021 19:43:07 GMT restroup 2021-11-28T19:43:07Z https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-is-offline-with-a-solid-green-screen-and-frozen/m-p/1841020#M52391 <P>arlo pro 2 is off-line with a frozen solid green screen. I've removed it and attempted to resync it without success. All 4 other cameras are working.</P> Tue, 30 Nov 2021 22:01:15 GMT https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-is-offline-with-a-solid-green-screen-and-frozen/m-p/1841020#M52391 restroup 2021-11-30T22:01:15Z https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-is-offline-with-a-solid-green-screen-and-frozen/m-p/1841032#M52392 <P>If the camera is offline, how are you getting a frozen green screen? Is the battery charged? What happens when you try to sync it? All details about what you've tried and what you see can help.</P> Sun, 28 Nov 2021 15:33:37 GMT https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-is-offline-with-a-solid-green-screen-and-frozen/m-p/1841032#M52392 jguerdat 2021-11-28T15:33:37Z https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-is-offline-with-a-solid-green-screen-and-frozen/m-p/1841047#M52393 <P>When I re-synced the camera, plugged it in and signed in to Arlo, clicked on devices I get the same frozen green screen with an arrow in the middle. You push on the arrow and nothing.&nbsp; I've tried resigning and restarting the base station but the camera doesn't change. The other cameras on the system all reset them self. How do I tell if the battery is dead? It is always plugged in to electric.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</P> Sun, 28 Nov 2021 19:43:07 GMT https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-is-offline-with-a-solid-green-screen-and-frozen/m-p/1841047#M52393 restroup 2021-11-28T19:43:07Z https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-is-offline-with-a-solid-green-screen-and-frozen/m-p/1841058#M52396 Also will it work if you unplug it from power? Sun, 28 Nov 2021 22:26:03 GMT https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-is-offline-with-a-solid-green-screen-and-frozen/m-p/1841058#M52396 Dannybear 2021-11-28T22:26:03Z https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-is-offline-with-a-solid-green-screen-and-frozen/m-p/1841066#M52399 <P>I tried resyncing again and signed in to Arlo and looked at the devices. The camera was still green but when I touched the arrow it connected this time. Maybe it just needed a rest! I did install it without plugging it in to electric to connect but after I verified it was working I plugged it in to the outlook and verified it was still working. Thanks for your help.</P> Mon, 29 Nov 2021 02:00:28 GMT https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-is-offline-with-a-solid-green-screen-and-frozen/m-p/1841066#M52399 restroup 2021-11-29T02:00:28Z https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-is-offline-with-a-solid-green-screen-and-frozen/m-p/1841239#M52408 When it occurs again, try removing external power from the camera for a few minutes. This is what I do to get the camera working again. Tue, 30 Nov 2021 06:02:03 GMT https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-is-offline-with-a-solid-green-screen-and-frozen/m-p/1841239#M52408 Dannybear 2021-11-30T06:02:03Z