topic Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP in Arlo Pro 2

Arlo Pro and Pro 2 keeps showing loading for long time and then shows "request time out"

Johnsonnah — Mon, 29 Nov 2021 17:40:37 GMT

Cannot view all live cameras in my laptop but mobile phone works well. For Arlo Pro 1 and 2, screen keep showing loading for long time then its appear written 'The request time out' My handphone can view all 4 cameras live at one time. Please help, thank you

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

Dannybear — Thu, 25 Nov 2021 06:36:05 GMT

What App are you using on the laptop?

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

Johnsonnah — Thu, 25 Nov 2021 06:53:17 GMT

Not sure what apps in my laptop , but i have been using the same laptop to view the cameras for years.

Only recently it cannot view , had brought my laptop to check but the IT said my laptop system is up to date.

Please advice thanks

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

Dannybear — Thu, 25 Nov 2021 08:20:28 GMT

Is the laptop using windows?
If so are you using edge as the browser?

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

jguerdat — Thu, 25 Nov 2021 14:43:59 GMT

It also sounds like you're using this laptop at work where network security may be blocking some part of the connection to the Arlo servers. If you take the laptop home does it work then? If so you'll need to see if IT is willing to open ports 80, 123 and 443 to arlo.com for you.

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

StephenB — Thu, 25 Nov 2021 15:02:01 GMT

@jguerdat wrote:

If so you'll need to see if IT is willing to open ports 80, 123 and 443 to arlo.com for you.

The base (and cameras) need to communicate on all three ports, but my.arlo.com should only need 443 (which is the normal port for https). If you can connect to the forum from work, then the port is open.

But your IT folks might have a proxy/firewall that is filtering https traffic - most IT departments would be unlikely to change their settings for something like this, but it is worth a try.

Also, many companies block UDP traffic - not sure if Arlo is using UDP for live streaming or not.

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

Johnsonnah — Fri, 26 Nov 2021 07:40:07 GMT

I am using my laptop to access the camera.

Browser: Google Chrome, Microsoft Edge

OS: Windows 10

Port 80,123 & 443 is open in out company firewall settings.

within our company network few devices are able to access and few devices are not able to access. All devices are under same network and running on same OS.

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

StephenB — Fri, 26 Nov 2021 12:35:01 GMT

@Johnsonnah wrote:

I am using my laptop to access the camera.

Does livestreaming work when you are home?

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

Johnsonnah — Tue, 30 Nov 2021 12:04:45 GMT

No home also cannot livestreaming , why ?

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

StephenB — Tue, 30 Nov 2021 12:29:02 GMT

@Johnsonnah wrote:

No home also cannot livestreaming , why ?

It should be able to livestream when you are home. Is this laptop set up to use a VPN?

Also, is there any internet security software installed?

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

celticpatricia — Thu, 02 Dec 2021 11:13:29 GMT

I can't either and can not figure out why. Very frustrating. My post yesterday "

I can not live stream. I've tried over and over again. I used to be able to once in a while, but it's never worked very well. I have tried different browsers. I have 5g, 867.8 Mbps download and 62.9 Mbps upload, so speed is not an issue. I also have 5 bars on my cameras, so they are getting a good signal. All cameras are plugged in, not on the batteries.

I just can not figure this out. Have tried unplugging the base for a while too. Also disabled Norton for a while, nothing. Can anyone help please?

Model: VMB4500 | Arlo Pro/Pro2 Base Station " StephenB, can you help?

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

StephenB — Thu, 02 Dec 2021 13:13:32 GMT

@celticpatricia wrote:

I can't either and can not figure out why.

Are you also able to livestream in the app (just not in the desktop)?

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

celticpatricia — Thu, 02 Dec 2021 13:55:21 GMT

Yes, that's weird. Wonder why it doesn't on my desktop computer. I never noticed that before because I'm rarely on my phone.

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

StephenB — Thu, 02 Dec 2021 14:35:53 GMT

@celticpatricia wrote:

Yes, that's weird. Wonder why it doesn't on my desktop computer. I never noticed that before because I'm rarely on my phone.

Ok. What browser are you using?

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

celticpatricia — Thu, 02 Dec 2021 14:47:43 GMT

Chrome. I have tried Edge, Bing.

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

StephenB — Thu, 02 Dec 2021 19:36:55 GMT

Maybe try downloading firefox, and make sure no browser extensions are installed. This is just a test, to see if a completely clean browser install behaves differently. Maybe also disable the Windows firewall (or whatever firewall is active).

Is Norton the only security software running on the PC?

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

celticpatricia — Thu, 02 Dec 2021 20:33:40 GMT

I downloaded Firefox and temporarily disabled Norton. And yes, I only have Norton. The live stream does work but cuts in and out, like its buffering. Also takes quite a while to load the live stream. I'll have to get back to this tomorrow as I'm running out of time today for this. I really appreciate your help. I wouldn't think it would be my computer because I can live stream other stuff like youtube. I was reading about ports....maybe that's the problem. I'll get back to this in the morning. Thank you!

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

StephenB — Fri, 03 Dec 2021 03:35:06 GMT

@celticpatricia wrote:

I was reading about ports....maybe that's the problem.

No, that wouldn't affect just the desktop.

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

celticpatricia — Fri, 03 Dec 2021 12:08:43 GMT

O.K. I uploaded what it does, same on Chrome and Firefox. This is Firefox. Some sort of interference? Or is it just Arlo itself. Sometimes I wish I would have bought a different camera system. https://www.youtube.com/watch?v=5yEBjfyQqno

Re: ARLO PRO 2 , UNABLE TO VIEW LIVE IN DESKTOP

celticpatricia — Fri, 03 Dec 2021 12:11:08 GMT

Starts cutting in and out around 1 minute into the video. Excuse the dog snoring in the background.