topic Re: Arlo pro2 7 day cloud in Arlo Pro 2

Arlo pro2 7 day cloud

MtgMike — Wed, 24 Nov 2021 21:52:41 GMT

I have had the Arlo pro 2 for several years with 7 day grandfathered cloud recording. I moved and reset the unit up, after 6 months of inactivity ,at my new location with my new email address and the recordings are not kept for 7 days now- only the one day. How can I rectify this? Everytrhing works fine except for the 7 days. As an fyi, I only have 5 cameras total, of which I am only using 2.

Any help would be appreciated.

Thanks

Re: Arlo pro2 7 day cloud

MtgMike — Wed, 24 Nov 2021 22:09:44 GMT

I should clarify that the 7 days are visible on my.arlo.com, but not in the app (most recent version) on my iphone which is my preference

Re: Arlo pro2 7 day cloud

dcfox1 — Wed, 24 Nov 2021 23:16:07 GMT

@MtgMike wrote:
I should clarify that the 7 days are visible on my.arlo.com, but not in the app (most recent version) on my iphone which is my preference

Since it works at my.arlo.com have you removed the app and reinstall it on the phone?

Re: Arlo pro2 7 day cloud

MtgMike — Wed, 24 Nov 2021 23:52:20 GMT

That worked. Thanks for the help!