topic homekit token reset in Arlo Pro 2

homekit token reset

Ashfill — Wed, 24 Nov 2021 06:38:35 GMT

I just recently made the switch to the apple ecosystem and was happy to see that my base station VMB4000 was supported by home kit. I went to add and noting I can not get past the discovering devices please wait screen. I have tried it on my phone and iPad. Obviously, the base station is ethernet only so it is hard-wired to my router directly. Both my phone and iPad will not find it on my network.

Re: homekit token reset

Dannybear — Wed, 24 Nov 2021 21:12:48 GMT

You need to request a token reset of the base station either from arlo support or one of the super users on this forum.

Re: homekit token reset

dcfox1 — Wed, 24 Nov 2021 21:54:07 GMT

@Dannybear wrote:
You need to request a token reset of the base station either from arlo support or one of the super users on this forum.

The Superusers can't as they don't work for Arlo but the moderators from Arlo can here like @JamesC

Re: homekit token reset

ShayneS — Wed, 24 Nov 2021 23:02:00 GMT

Hey @Ashfill

I have reset your HomeKit token, please reboot your base station & try again.

Re: homekit token reset

tjenkins948 — Sat, 25 Dec 2021 22:18:49 GMT

I would like to request a token for my ultra base station. I just recently got it and was trying to setup homekit, but it is processing forever without going to another screen.

Re: homekit token reset

ShayneS — Mon, 27 Dec 2021 23:35:32 GMT

Hi @tjenkins948

I have reset your HomeKit tokens, please reboot your base stations and try again

Thank you