topic Re: cant find/add station after reset. blinking amber. in Arlo Pro 2

Can't find/add station after reset. blinking amber.

WALilly — Tue, 23 Nov 2021 23:31:38 GMT

base would periodically go offline. now after a restart or reset the LED starts off Solid Orange / Amber for an short time. Then switches to Solid Blue for a Short time. Finally starts to blink Orange / Amber non Stop. it will not show up on or connect to the App.

Re: cant find/add station after reset. blinking amber.

StephenB — Sun, 21 Nov 2021 11:17:46 GMT

@WALilly wrote:

Finally starts to blink Orange / Amber non Stop.

That might be simply because there are no cameras paired (due to the reset). https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean

@WALilly wrote:

it will not show up on or connect to the App.

Did you remove the base from the account before you reset it?

One option is to try to add the base back using a PC - browse to my.arlo.com

Re: cant find/add station after reset. blinking amber.

WALilly — Sun, 21 Nov 2021 16:30:01 GMT

thank you. I tried both suggestions but neither worked. I switched my ethernet cable and hooked it up to my laptop to make sure it was making a connection. I hooked the cables up and it still followed the same set of LED notes as before. I watched the router to see if it was connecting and it would show up when the base was BLUE but then drop off when it went Blinking Amber. Another time it was still showing a connection on the Router but the base was Blinking Amber. No Activity when I tried to add through the app and Web Site.

Re: cant find/add station after reset. blinking amber.

ShayneS — Tue, 23 Nov 2021 23:34:31 GMT

You did try a factory reset per these instructions correct? How can I factory reset my Arlo SmartHub or base station?

Have you tested with a new ethernet cable as well?

Re: cant find/add station after reset. blinking amber.

WALilly — Wed, 24 Nov 2021 03:10:11 GMT

Both, yes. no change. thank you.

Re: cant find/add station after reset. blinking amber.

jguerdat — Wed, 24 Nov 2021 15:12:53 GMT

Reboot your router and base, in that order, and check to see if the base has been assigned an IP address.