topic Re: Your Arlo Device Appears Offline - Arlo Pro 2 in Arlo Pro 2

Your Arlo Device Appears Offline - Arlo Pro 2

Scottws6 — Sat, 20 Nov 2021 00:43:19 GMT

Since yesterday evening my Arlo states "Your Arlo Device Appears Offline". Anyone else having this issue? It has been hooked up for years without issues and no changes have been made. I have done the restart and the power cycle but nothing helps. The status light for the network shows solid green but the Arlo camera status light on the far right is off. Every so often it comes back up on its own but then seems to go back down within minutes. Help!

Re: Your Arlo Device Appears Offline - Arlo Pro 2

Dannybear — Sat, 20 Nov 2021 07:43:21 GMT

You could try power cycling the modem/router then the base station again, allow 10mins for each to boot back up.

Re: Your Arlo Device Appears Offline - Arlo Pro 2

eric_f — Mon, 22 Nov 2021 06:37:09 GMT

Yes, I have the same issue. My VMB4000 base station is connected to the internet and works fine, but all four of my Pro 2 cameras have been offline since sometime after 11-18 at 10pm CST. I've had this setup for 3 years with no changes or similar issues. I've tried everything I can think of: power cycle base station, power cycle cameras with new batteries, power cycle modem/router, factory reset and setup everything from scratch, relocate base station to another part of the house in case of interference. Nothing has worked and I'm out of ideas.

Re: Your Arlo Device Appears Offline - Arlo Pro 2

ShayneS — Tue, 23 Nov 2021 19:33:27 GMT

Are you still experiencing this issue with your cameras offline?

Re: Your Arlo Device Appears Offline - Arlo Pro 2

Scottws6 — Wed, 24 Nov 2021 01:18:52 GMT

No, after multiple restarts, power cycling, etc... eventually they just started working again about 2 days later.