topic Re: MY.ARLO.COM connection not working in Arlo Pro 2

MY.ARLO.COM connection not working

EOSJOE — Tue, 09 Nov 2021 02:41:44 GMT

I have a shortcut on my windows desktop to MY.ARLO.COM that I've used for well over a year. Suddenly today when I click the shortcut it just displays the ARLO logo but I never get a login prompt. Anyone else having the same problem or know what is going on? I am able to get into my Arlo account from my phone.

Re: MY.ARLO.COM connection not working

StephenB — Tue, 09 Nov 2021 13:12:46 GMT

@EOSJOE wrote:

I have a shortcut on my windows desktop to MY.ARLO.COM that I've used for well over a year. Suddenly today when I click the shortcut it just displays the ARLO logo but I never get a login prompt. Anyone else having the same problem or know what is going on? I am able to get into my Arlo account from my phone.

Not sure what is happening, but I suggest

try browsing manually to my.arlo.com instead of using the shortcut
try clearing the browser cache
try a different PC if you have one

Re: MY.ARLO.COM connection not working

EOSJOE — Tue, 09 Nov 2021 14:21:47 GMT

Well... it's magically working today and I didn't even do so much as log out or reboot. Given that dozens of other sites worked just fine I think it's safe to say it was them. 🙂

Re: MY.ARLO.COM connection not working

dcfox1 — Tue, 09 Nov 2021 18:21:29 GMT

I had the same issue on several browsers for a hour or two yesterday so good bet it was Arlo's Backend.

Re: MY.ARLO.COM connection not working

EOSJOE — Thu, 18 Nov 2021 23:34:58 GMT

Here we go again... my.arlo.com only displays the Arlo logo. This has been all day. It works fine on the iPad and iPhone. Unfortunately I need to use my PC most of the time.

I must admit, Arlo's timing is impeccable. Had another stranger come up the driveway and of course I was unable to view the cameras.

Re: MY.ARLO.COM connection not working

dcfox1 — Fri, 19 Nov 2021 00:15:59 GMT

I had it. When i refreshed the bowser it worked.

Re: MY.ARLO.COM connection not working

EOSJOE — Fri, 19 Nov 2021 00:23:21 GMT

Hey... that worked! Thanks!