topic Re: Software in Arlo Pro 2

Hardware limit reached message when I only have 4 cameras?

MICHAEL2000 — Mon, 15 Nov 2021 19:19:44 GMT

I just started getting a hardware limit reached message. I have 4 cameras. This is my only account. It's worked fine until recently. Seems like there's an issue with software.

Re: Software

jguerdat — Mon, 15 Nov 2021 14:51:32 GMT

Never heard of a hardware limit. Post a screenshot of the error message.

Re: Software

MICHAEL2000 — Sat, 29 Jan 2022 01:40:39 GMT

Sorry for the late response. I got frustrated and gave up. I still get this message every time I login. I have 4 camera. I thought 5 was the limit without a subscription.

Re: Software

StephenB — Sat, 29 Jan 2022 11:49:22 GMT

@MICHAEL2000 wrote:
I thought 5 was the limit without a subscription.

It is. Plus the system will let you add more than 5 cameras - you lose features (until you get a subscription), but the system will let you add them.

I've never seen this particular error, and there certainly are folks using your base with 4 or more cameras.

One thing you could try is removing all the cameras (and base) from your account. Then do a factory reset of the base, and add everything back. https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values