https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-online-but-cannot-record-in-library/m-p/1838641#M52114 <P>Just to clarify:</P> <OL> <LI>Can you livestream from the problem camera?</LI> <LI>If so, did you try making a manual recording or snapshot while livestreaming?</LI> </OL> Mon, 08 Nov 2021 20:27:18 GMT StephenB 2021-11-08T20:27:18Z https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-online-but-cannot-record-in-library/m-p/1838634#M52113 <P>I have 5 cameras in my base stations:</P><P>&nbsp;</P><P>4 Pro 2 and 1 Ultra 2.</P><P>As we are know, Pro 2 recording is free according to Arlo.&nbsp; Ultra 2 requires a subscription to record in the library due to the higher resolution.</P><P>In my case, 3 Pro 2 cameras are recording in the library but one Pro 2 does not.</P><P>I wanted to get tech support on why only one Pro 2 cannot record but the other three can, Arlo requires that I purchase subscription in order to support me.&nbsp; But it is supposed to be free as Arlo advertises so what subscription are they talking about?&nbsp; Arlo robot gave me instructions for inspection, I followed without any problem but it still does not record.</P><P>Can someone shed some light?</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 08 Nov 2021 19:52:11 GMT https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-online-but-cannot-record-in-library/m-p/1838634#M52113 Eddie123 2021-11-08T19:52:11Z https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-online-but-cannot-record-in-library/m-p/1838641#M52114 <P>Just to clarify:</P> <OL> <LI>Can you livestream from the problem camera?</LI> <LI>If so, did you try making a manual recording or snapshot while livestreaming?</LI> </OL> Mon, 08 Nov 2021 20:27:18 GMT https://community.arlo.com/t5/Arlo-Pro-2/Pro-2-camera-online-but-cannot-record-in-library/m-p/1838641#M52114 StephenB 2021-11-08T20:27:18Z