topic Re: Library Recordings have disappeared in Arlo Pro 2

Library recordings have disappeared but receiving motion alerts. Rebooted base and cameras.

kmon — Mon, 01 Nov 2021 14:42:55 GMT

We have multiple cameras connected to our Smart Hub, plus a doorbell and an arlo go. All recordings were available on Wednesday. Thursday afternoon they were all gone, even what I viewed Wednesday and no new recordings are available in the library even though we get motion alerts. We have rebooted the base and the cameras, and checked all setting.

Re: Library Recordings have disappeared

StephenB — Sat, 30 Oct 2021 16:47:39 GMT

@kmon wrote:

We have multiple cameras connected to our Smart Hub, plus a doorbell and an arlo go. All recordings were available on Wednesday. Thursday afternoon they were all gone, even what I viewed Wednesday and no new recordings are available in the library even though we get motion alerts. We have rebooted the base and the cameras, and checked all setting.

Are you talking about cloud recordings or local storage?

If you mean cloud storage, then the first thing to check is your subscription status.

Re: Library Recordings have disappeared

kmon — Sat, 30 Oct 2021 18:07:16 GMT

Even without a subscription, we should have 7 days cloud library correct?

Re: Library Recordings have disappeared

StephenB — Sat, 30 Oct 2021 18:13:07 GMT

@kmon wrote:

Even without a subscription, we should have 7 days cloud library correct?

It does depend on which cameras you have and how many cameras you have that aren't under subscription.

If you have 5 or fewer unsubscribed cameras in the account, then unsubscribed pro/pro 2 cameras would get 7 days of cloud storage.

Can you make a manual recording?

Re: Library Recordings have disappeared

dcfox1 — Sat, 30 Oct 2021 18:15:31 GMT

@kmon wrote:
Even without a subscription, we should have 7 days cloud library correct?

What model cameras do you since you mentioned Smart Hub which comes with cameras newer then Pro 2. The Pro2 still have 7 day free but newer ones released after 2018 require a subscription.

Edit: StephenB and I posted at the same time.

Re: Library Recordings have disappeared

kmon — Sun, 07 Nov 2021 19:48:34 GMT

Thank you. Apparently we were still under a trial and didn’t realize a subscription is now a requirement.