topic Re: Help in Arlo Pro 2

I’m unable to re sync my camera. Does the actual camera have a reset button?

213cosme — Thu, 14 Oct 2021 14:13:39 GMT

I’m unable to re sync my camera. Does the actual camera have a reset button

Re: Help

Dannybear — Thu, 14 Oct 2021 06:58:40 GMT

The Pro2 cameras do not have a reset button, I have read that some of the later Pro models do.

Re: Help

TomMac — Thu, 14 Oct 2021 11:31:29 GMT

To RESET the Pro/Pro2 cameras is a removal of the battery for 10 secs...

Re: Help

213cosme — Thu, 21 Oct 2021 19:01:10 GMT

Thanks but not successful

Re: Help

JessicaP — Fri, 22 Oct 2021 16:23:52 GMT

Hi 213cosme,

What issues are you exactly having where you're not able to re-sync your cameras? Are your cameras showing offline?

Re: Help

213cosme — Sun, 24 Oct 2021 00:07:09 GMT

I let battery die, when I replaced it, it wasn’t coming up on my panel. I removed camera from the panel and tried to sync it and no blue syncing light would come on. The only time the blue light would come on was when I would replace the battery

Re: Help

StephenB — Sun, 24 Oct 2021 11:46:23 GMT

@213cosme wrote:
I let battery die, when I replaced it, it wasn’t coming up on my panel. I removed camera from the panel and tried to sync it and no blue syncing light would come on. The only time the blue light would come on was when I would replace the battery

Did you replace it with a charged battery?

If you have a Pro or Pro 2, then you could try this: https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Re: Help

213cosme — Mon, 25 Oct 2021 00:00:49 GMT

Hi, yes I did, also tried when it was plugged to power source.

Re: Help

Dannybear — Mon, 25 Oct 2021 02:08:42 GMT

You could try moving the camera close to the base station, say 4ft with it plugged in.

If you’re getting wifi interference it can cause your camera to loose connection and hence rapidly drain the battery.

Re: Help

213cosme — Tue, 26 Oct 2021 19:47:10 GMT

Hi Dannybear,
The battery was not draining fast, all was good untill I didn’t replace quick enough with new pack. Now I can’t even get it to even start the syncing process.

Re: Help

Dannybear — Tue, 26 Oct 2021 21:13:02 GMT

Can you check the firmware version of your other cameras to see if they were updated recently.
If they were then it’s possible that the problem camera’s battery died mid update so this could be the reason the camera is bricked.
Check the firmware release notes on this forum, the latest update was from the 3rd October.